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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Can't change (can't save) password for email account

Hi. Out of the blue I now have problems with one of my virgin email accounts.No in or out emails. Triangle with exclamation mark. Banner message to change password.I contacted tech support and was advise to go to settings and change password. Click '...

Email account 'not recognised'

l've stopped receiving emails regarding my bills and statements.l tried to log in to my account only to be told my email address is 'not recognised' Can you tell me how this can happen with an email address l've had for 3 years which is supposedly ha...

bushrod by Joining in
  • 1 replies
  • 0 kudos

Deleting Virgin Media emails

I closed my Virgin Media Broadband account 18 months ago, but the 2 associated emails are still active (collecting junk).Please can you delete them for me asap? I understand this is supposed to happen within 90 days of closing the account.many thanks...

domdar by Joining in
  • 4 replies
  • 0 kudos

Not able to login to Virgin Media with NTL World email address

Hi On Friday I stopped receiving emails from my NTL World account. I access the emails via Microsoft Outlook using imap. The message I received was: Enter IMAP password. I've attempted to enter all possible passwords but still not able to access it. ...

Nige78 by Joining in
  • 10 replies
  • 0 kudos

email fault problem

HelloI have several email accounts of "" type and for years used Windows Live Mail (last version 2012) to download and send emails using POP3 mode. On my same laptop I also have these accounts setup in Windows 10 Mail (latest version)...

Cliffo by Tuning in
  • 13 replies
  • 1 kudos

Resolved! Hacked and password changed

My Dad's blueyonder account has been hacked and the password changed by the hacker. Verification codes for other sites have been reset to a new email address in Moscow (partly obscured for security- the irony). He's been sent an email demanding money...

WJ_14_22 by Tuning in
  • 6 replies
  • 0 kudos

Resolved! Email to Canada - returned to sender

I have had two attempts to email a friend in Canada marked  FW: Mail delivery failed : returned to sender The following message was included: The following addresses failed:  [MOD EDIT: Email address removed]    host []    ...

dbushell by Joining in
  • 2 replies
  • 0 kudos mailbox unavailable

I've been unable to access emails since 15th Dec. My virgin media account states 'your mailbox is unavailable at the moment' or 'Oops! Something went wrong'When I called virgin media the first two people couldn't help, in fact the second...

Unable to send or receive emails on my iphone

Hi thereSince December 16 I’ve been unable to send or receive blue yonder emails on my iPhone but I can on my laptop. I get the message ‘Cannot get Mail. No password provided for blue’ when I log in on my iPhone.I have changed the passwo...

bigbob1 by Joining in
  • 5 replies
  • 0 kudos

Delete hacked ntlworld email

Just seeking advice on how to delete my email add, it seems its been hacked & i cant get access to delete it, any assistance would be most grateful.