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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Email address compromised

I am a former customer so am no longer able to log in to VM of my old email accounts has been hacked so I need to delete it as a matter of urgency.any help would be much appreciated.

DALennon by Joining in
  • 1 replies
  • 0 kudos

Email backup to Mac

I want to backup all my old Virginmedia emails to my Mac. Is there any free software out there to do this? 

Blueyonder email hacked

Hi, My blueyonder email has been hacked, I got sent an email from my email with the password on show. I cannot shut the account, can anyone help?       

Joesawks by Just joined
  • 1 replies
  • 0 kudos

Apple Mail IMAP issue

Recently switched Macs and copied everything from one to another. All my mail settings are working with the exception of my main mail. When I try to put in a password it relies with "This account already exists". I have checked all the IMAP settings ...

Old Blueyonder Account Hacked

I have an old blueyonder account that has been hacked.  I urgently need help to get the account closed down.  I was with Virgin Media for about 20 years and they supported my account.  However  I moved and my new estate does not provide Virgin Media ...

Anonymous by Not applicable
  • 3 replies
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Mailbox unavailable

Been getting the message that my mailbox is unavailable for a couple of days now.  Tried changing password as suggested but doesn’t help. Virgin media helpline claim the email address doesn’t exist even though I’m logged into it!  it’s j...

Resolved! Spamhaus blocking IP address

HelloI note there are other posts about Spamhaus blocking mail from the Virigin media IP address, but I checked on the Spamhaus list, and it says that if using a standard product for e mail like Outlook, then the problem is likely to be a need to req...

P3dr0-62 by Joining in
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Your mailbox is not available at the moment.

I'm getting a message that "your mailbox is not available at the moment". I've logged out and successfully logged in again - I  am logged in successfully on Virgin Media but still the same message on email. I tried to change my password but that fail...

unable to send email via smtp when using 4G on iphone (NOT WIFI)

Himy wife has an iphone 13 and uses her email address. She has email configured using IMAP and SMTP. She is able to receive email without issue using both 4G data and WiFi, however she can only send email when connected to WiFi ( or to ...