For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

My Virgin media email account has been hacked

My virginmedia email account has been hacked which is not linked to my virgin account (it is an old email) I have tried to phone and use the messenger services with virgin media already but these have not been helpful. I did have access to my email u...

JW15 by Tuning in
  • 5 replies
  • 0 kudos

Ntl world email recovery

Hi everyone, I need to re activate my old ntl world email as i have other accounts linked to it. I don’t have a virgin account associated to it. Is anyone able to help me with this? thanks Andy

Andyp4 by Joining in
  • 1 replies
  • 0 kudos


Lost VM emails working through Outlook about a month ago so had to access via VM online through the website.Then issues with Emails working with VM online where couldn't send, forward, reply or delete any emails, email still arriving. Made contact wi...

Resolved! NTL.World email alias access

I have a few alias emails associated with my main account, one in particular isn't used often and Ive forgotten the password.Attempting to use the 'forgotten password' option asks for the email address I use to sign in to my Virgin Medi...

Biffy by On our wavelength
  • 13 replies
  • 1 kudos

Still not got access to e-mail account 3 weeks after outage

Hi, hopefully someone will be able to help me here. Ever since the Virginmedia mail servers played up three weeks ago I have been unable to access my e-mail account. The password apparently didn't work but everything I have tried to reset it has fail...

Pat67 by Joining in
  • 7 replies
  • 0 kudos

Need to access old Blueyonder email

My Faccebook account is linked to my old blueyonder email which I no longer have access to.I want to update this to my current Gmail I cant remember my Facebook password so I need to access my blueyonder email Help what do I do  

Carwash1 by Joining in
  • 3 replies
  • 0 kudos

Blueband not working on Mail or Outlook

Since the major outage in late June I have been unable to access my Blueyonder account via Mail or Outlook (no problem since the outage was resolved on a separate Virginmedia account or via the app). Have spoken to four different people at Virgin Med...

RoyAls by Tuning in
  • 16 replies
  • 0 kudos


Email Account & FB account with same old ntl addres has been hacked  No longer a Virgin Media customer for nearly 2 yrs. Need to completely delete email address.  

Virgin Ntlworld Email may have been hacked

HelloIs there any way of contacting Virgin to get them to check my email account. I think I may have been hacked as I have been getting numerous odd emails regarding log in pass numbers to accounts that I don't even belong to eg Instagram. I have als...

adam24 by Joining in
  • 4 replies
  • 0 kudos

Hacked NTL account

My old NTL email has been hacked and have received email demanding money haven't been virgin customer since 2017 and account still gets emails. spent 80min on phone to virgin not confident this email will be closed down very concerned about personal ...

CS63 by Joining in
  • 1 replies
  • 0 kudos