POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I've had multiple engineers around to do the installation and ever time they come I get told the pon id is different to the one on my router and it's not something an engineer can sort out. Then I ring virgin and explain thr pon id needs changing and...
On the VM WiFi app it gives you the option of installing a profile on your phone to access WiFi hotspots in the Uk and US. As I spend a lot of my time in the US is this a safe thing to do? Have never done it before has anyone done thisThanks
Over the past 3 nights the internet drops for half an hour affecting the tv, phone and all devices. This happens between 6pm and 7pm. Why is this happening?
LED light on the bottom of my router is showing pink even after rebooting, and my smart tv is now unable to stay connected to bluetooth.I believe my router is a hub 3
Last night the network log showed a failed software update. The hub (modem mode) remote rebooted for the update which failed to download. Having read on here that a pin hole 60 second reboot would force an update, I tried that, but I'm still on versi...
New to the forum.Can somebody please advise how to turn the Child Safe Lock off?. I’m unable to do it through the Virgin Media App.
Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub ...
I have tried everything on the forum to get this app to work , no success.
Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no...
This has also happened to me. Please can VM dm me asap as I work from home
