Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
New instalation and cables but no internet
Hi,My wife and I recently purchased a property in an area that VM has only been in for 4 months or so. They came out to our home and fitted a box on the house and a new line to the telephone pole.The engineer came last Friday and setup a new hub5x an...
Resolved! My hub 3 and wi fi
Good Morning.My hub 3 loses wi fi connection multiple times a day and keeps needing re booting. It is 7 years old now so how can I get a new one?Regard Helen
Ordering pods
Hello,I set up a study room with a pc but the signal in this area of the house is very flaky (speed between 19-40mbps - measured with fast internet speed and connection drops and resumes).I was trying to use the connect app to scan the my WiFi but th...
Networking
The Internet has been down for two days. checks give nothing. I'm thinking about changing providers because this happens all the time. I'm already tired of this. and that we only see an increase in price and if the master arrives, you may pay a depar...
Quick question about Docsis 3.1
Hi All just had a quick question. I noticed a few peoples stats and theres mention 3.1 however as you can see below mine mentions docsis 3.0? do you know why this would be. I am gig1 customer on 1100mbps down and 104+ up. Cable Modem StatusItem Stat...
Can I get a hub 4?
I have a hub 3, I’d like to get a hub 4. Will Virgin provide one? Where do I ask?
Gig one fiber losing packets
Hi there.I`ve been on gig1 for probably around 2 years. I`ve had issues in the past and after a lot of toing and froing with virgin they came and replaced the line but it didn`t remedy the problem. It turned out to be a faulty superhub 4.All was well...
Resolved! Hub 3 , ethernet 100 /1000 ?
Hi all.Been having a few problems with internet keep dropping off/out and am a little reluctant to send for an engineer until I can understand better what`s happening.To add to probs, I`ve just bought a new Samsung smart tv and so I am determined to ...
Resolved! Broadband running 1/4 of speed since upgrade
Hi, Since upgrading to M500 broadband my speed has dropped to 120Mbps which I guess is well short of the minimum. Is this something that anyone else has experienced? As far as I am aware it was working fine beforehand,Thanks,Gary
Hub 3.0 Red Light
Good evening,My hub has been showing a red light for a while now.i have switched it off and on, carried out the pin reset (with and without cables plugged in) but unfortunately the red light is still showing.It is situated in a well ventilated area a...
