POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
How do you talk to a human at Virgin Media?
I have 2 servers in my network which I expose to the internet via port forwarding.One of these devices used to have the internal IP of 192.168.0.6, but I have recently changed it's IP address to 192.168.0.5.Today I opened the port forwarding page on ...
I've just received a new hub 3 and although everything appears to be working normally, the base light is orange when it should be white. I can find no reference to an orange light in the instructions so I assume it's a fault either with the LED or wi...
I need a 3rd pod if possible.How do I arrange that please? Thanks
I had no Wi-Fi for two days, got new Hub 5 and it was fine, for one day.Ever since I’ve had NO broadband but constantly being told there is an issue in my postcode area and it is being looked into. This has been going on for over a week and we are no...
Hi,Recently moved house and kept the same account. Everything worked great before but now in my new place despite web safe and child safe being off I cannot access websites that I previously could . I’ve reset the router many times
Hi Virgin Team,I have had two Wifi Pods for just over a year and one of them has suddenly stopped working/connecting to the hub, leaving me with no internet in some parts of the house. Please could I order a replacement one?Thanks,Phil
Our outside junction box has cracked in several places due to extreme heat and age. Is it possible to get a technician to come out and replace it so the cabling is better protected against the elements?
Why do I have to reset my hub 4 every week and every day after it’s been raining, I’m getting so annoyed now and can I get through to someone in tech…..NO you get the robot every time, I did get through to someone and he was so rude that he didn’t be...
I've been having constant droppages for over a month now, and if customer support asks me to reboot and reset my router one more time I'm going mad.I don't know what else to do, fiber can't come fast enough
