Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Hub 3.0 red light

evening My hub 3.0 is showing a solid red light. The hub is working correctly and is not overheating as the vents are clear.I have tried a reset and restart of the hub several times and no joy.Can anyone advise how to help please?

Red light on router (Hub 3)

Hi. Another red light permenantly on, on my router post! Service is working fine, but it a red light cant be good news? Have tried the pin hole reboot but to no effect. Hub isnt any warmer than I would expect and is a well ventilated area. Hopefully ...

IanS4 by Joining in
  • 2 replies
  • 0 kudos

No service in IG8 since this morning

There's been no internet service since this last night/this morning. I've received a few updates throughout the day from Virgin saying the outage will get fixed later and later. I just got another message from Virgin saying the problem was fixed, but...

benek by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Pausing devices

Hi,We have been able to pause devices as and when needed for some time now. However, my 12 year old son has somehow managed to bypass it and stop his tv (YouTube etc) from staying paused. Can anyone advise how he has done this and how I can get back ...

Wifi speed on new Hub5

Hi all Recently upgraded to gig1 and was sent a new Hub5 router. Wired I get around 1050 download speed but wifi I get around 500. This is on 5ghz with 160 bandwidth. I have split the 2.4 and 5ghz SSIDs. This is in the same room as the hub5.  Can any...

woltoncarr by On our wavelength
  • 9 replies
  • 0 kudos

Connect app cant see Hub4

Hi my WiFi boosters stopped working, and I now can't connect to the app.I have restarted the hub a couple of timesUpdated the App and cleared the cache but still no joyHelp please  

Gone Away form email

Hello!Ive just moved into a temporary accommodation provided by the council and have signed up to Virgin Media for my broadband and all seemed fine, I think my equipment was due to arrive tomorrow however tonight I received an email saying they’ve re...

Hub4 and 2.4GHz connection dropping

Having a major issue with the Hub4 - the 2.4GHz connection keeps dropping, I can see it on the list, but it just says no internet. It's working fine for 5GHz. Constantly having to reset the router to get it connect again, and i'm having to do this on...

BluesFanUK by On our wavelength
  • 2 replies
  • 0 kudos

WiFi booster not working

We have a WiFi booster that has stopped  working have tried to pair and reset but not working. Considering I pay for this monthly not very good service 

Otiboat by Joining in
  • 1 replies
  • 0 kudos