I have been in my home a few years now and have decided the living room configuration doesn’t quite meet our needs. I am hoping to move the router to the alternative side of the room. Does anyone have a means of contacting virgin for a engineer visit
Hello all.Does anyone have any recommendations on how to neaten this up? We have been in contact with Virgin who did the original install in September last year. The first team from Avonline made a real pigs ear of it (smashed a hole in our doorstep...
Hi all i live in like a cul de sac in widnes but the services are not available in the the court however the street that it leads onto has vm services and so does the street where my drive at the back is there is even a triangle on edge of my small d...
I ordered broadband, TV and landline on 21 Jan 24. Initially disappointed that installation couldn't take place until 6 Feb but could live with it. There was then a delay until 19 Feb but I was assured by chat and phone that there would be no furthe...
I ordered my broadband for the 7th of February, unfortunately since then I’ve had 3 new installation dates and a new set for next month. My ‘local representative’ has told me they’re waiting for the permission from local authorities and till then not...
We are all set to move house on the 2nd May, we have just looked at what connections are avaiable, but the section of the street we are moving to is not available, why is this, I know there are quite a few people on this section of the street who wou...
Hi I need to have a longer internet cable to be able to get the router works. Can you please advise on how to do so?Many thanks
My contract runs until November.I'm currently paying around £76 for max it TV, 500mb broadband and a phone line with only calls at the weekend (which we don't use).The price is going up to around £112, but my contract runs until the end of November. ...
Hi. Currently I have my Virgin router in the sitting room at the front of the house near the TV and the reception isn't great in some of the rooms. I'd like to have it moved to somewhere more central and understand Virgin can do this for a £25 fee. P...
Hi AllPlease help. I intend moving to a property and I have called 0800 052 1734 to book a site survey. Instead I have been transferred to the sales team, stating a I need a new account. The sales team says the pre-installation team needs to book the...
