Hello ! I have submitted a request to switch my current package at [MOD EDIT: Personal info removed] Order reference : [MOD EDIT: Removed] I would like to change from that package MixitTV to MaxitTV before the offer is actually changed. Also can I ...
Our virgin media broadband set up kit has just arrived. We are setting it up but are unsure how to connect it into the broadband. We thought this was the wall socket but the cable doesn't fit. Do we need someone to install one or do we need an adapte...
We applied for broadband 3 weeks ago. The self-installation kit was scheduled to be delivered on Saturday but there was no email informing the tracking id and no SMS for the 2-hour slot. Of course, there was no delivery and we wasted the whole day. W...
Looking to install Virgin Media broadband at my flat (due to speed availability), but can't get the team to come out. I've recently purchased a period converted flat in central London. There's neither a phone line nor broadband connected. I'm in the ...
Having had negligible issues since installation years ago my broadband and phone started to drop out over the past few days. Initial checks said they were working on the network and al would be sorted later in the afternoon. However the dropouts hav...
I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. I’ve checked within the VM Connect app and My Virgin Media, but I can’t find anywhere where I can order a Wifi pod. Current package Volt ...
Virgin Broadband purchase: Is the credit check a soft or hard credit check? Will it affect property purchase?
Good Afternoon,I have just moved into a new house. According to various comparison websites, my postcode should have access to Virgin Media, but according to both the website and the VM sales team, my house does not exist. It is weird because every o...
Hi,I upgraded yesterday and now my connect app can't find the hub 5.I see this has been a reoccurring problem but I can't see how it has been resolved. I've reinstalled the app and reset the hub.Thanks.Dave
I signed up to virgin on Monday and had no issues, they advised that my set up would be delivered today (31/08/23). I have been waiting in my new flat all morning into the afternoon for this delivery, to receive an email about a credit check. I’ve re...
