QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Changing offer

Hello !  I have submitted a request to switch my current package at [MOD EDIT: Personal info removed] Order reference : [MOD EDIT: Removed] I would like to change from that package MixitTV to MaxitTV before the offer is actually changed.  Also can I ...

M0x by Joining in
  • 1 replies
  • 0 kudos

No wall socket?

Our virgin media broadband set up kit has just arrived. We are setting it up but are unsure how to connect it into the broadband. We thought this was the wall socket but the cable doesn't fit. Do we need someone to install one or do we need an adapte...


Broadband dropping

Having had negligible issues since installation years ago my broadband and phone started to drop out over the past few days. Initial checks said they were working on the network and al would be sorted later in the  afternoon. However the dropouts hav...

amoltu by Joining in
  • 14 replies
  • 0 kudos

Wifi pods

I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. I’ve  checked within the VM Connect app and My Virgin Media, but I can’t find anywhere where I can order a Wifi pod. Current package Volt ...

Fourd12 by Joining in
  • 2 replies
  • 0 kudos

No tracking number

I signed up to virgin on Monday and had no issues, they advised that my set up would be delivered today (31/08/23). I have been waiting in my new flat all morning into the afternoon for this delivery, to receive an email about a credit check. I’ve re...