QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Move Virgin Cable Entry Point

Hi,I need my Virgin cable entry point moved to a more appropriate location. I understand there's a £25 charge for this which I'm happy with, so could a Virgin representative contact me to arrange a date for an engineer visit?Many thanks,Jonathan

Self install box never arrived

I ordered the self install box to arrive for the day i moved which was yesterday march 11th, however waited the whole day and didn't receive anything. I also haven't received any emails or tracking to let me know when it will be coming. Has anyone ha...

rayyant by Joining in
  • 1 replies
  • 0 kudos

Do I really need an engineer to visit?

Hi, I moved into my new property on the 6th, the previous owner had gigabit broadband installed and so I thought I would go for the same.I ordered online the same day, contract cost £39 for 18 months and router to be delivered on 9th - fantastic!Then...

Colm73 by Joining in
  • 2 replies
  • 0 kudos

How easy to install.

Evening,Currently with SKY FTTP which will end in June.How easy would it be to install Virgin here based on the picture.  I have never had virgin but my neighbour (driveway on right of wall) had it installed with the virgin pavement plate actually at...


Errors And Strange Speeds

We have a wired network connection. It used to connect to the router at 1Gbps. Now its down to 100Mbps and has been for a few days. I have also noticed some websites taking a while to load or not at all.Just wondered if there is an issue with errors ...

daveeeh by On our wavelength
  • 26 replies
  • 0 kudos