Hi all, I have moved to a new build flat, which doesn't seem to have fibre to home (FTTH). The options I get from other providers are 44mbps max, which is very slow for the needs of my household. So I was checking Virgin Media as I love VM's packages...
Back in April I was told by VM that it would be possible to install their services at my address. The first installation date was booked for 16th may, I then received an email changing this to 18th July!! A delay of 2 months! I appreciate that there ...
Curious to see whether anything changed ? I m having a similar experience where without my consent VM installed a broadband connection points outside my front gate . It is on the public road however they have been non stopping parking at my front law...
I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipme...
My mom is moving out of my place into her own, she needs internet there and wants me to deal with the network/account. Already have virgin at my current place, can I add a second address to my account or do I need to use a new email and basically "st...
Hi,The broadband box casing outside has broken, how do we get a replacement one fitted?Thanks
HiOur street had a Virgin Media contractor install service points outside our houses 4 weeks ago. How long after this happens does it normally take till you can order broadband?The postcode checker still shows as not available at our address and I ha...
I've had a problem with a permanent red light on Hub 3.0 for approx 2 weeks now. I checked the forum and read similar issues. I've done a pin reset etc but no joy. To resolve issue it appears I need a replacement hub.I eventually managed to speak to ...
Long story short, when I signed up for a new deal back in November last year I ended up with two quickstart kits. After months of trying to return the unused one it's still taking up space under my stairs.Unfortunatly for me our new kitten has "spra...
Hi,In the next few weeks, work will be commencing on the build of an extension at my property and I will need to arrange for my broadband cables to be re-routed. This includes the cabling from the street to my property (cable re-routed and longer cab...
