I sent this message to your CEO in JULY '23 Dear Mr Schueler, I am driven to despair to have to write to you. Our current uncontended line supplier at the address below, is closing down. I booked a full fibre connection with Virgin media in February ...
Hello, I have a new Hub coming any day, the existing Hub I have in Modem mode and I am using my own router....When the new one arrives do I log in to it and select Modem mode and plug in the router via ethernet as it is now and will I keep the same p...
   Got an email saying Virgin Media was now available in my area after years of 50mbps from open reach. I ordered the M250 package for the 28th of October. Days away from the install it got delayed and I thought no problem, surely Virgin Media would ...
Been having connectivity issues, Virgin sent us out a new Hub 3.0, which is the kind we already had.
Hello, i just made a broadband order and i made a mistake by giving the wrong address for the service address. Does anyone know how i would be able to change it? [MOD EDIT: Subject title changed for clarity]
HiI wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck.As a brand new customer it has really made me regret my decision to move to Virgin Media for broadband. Furthermore the complaints procedure h...
Hello,I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I was sent the pack as Virgin said my new property previously had a connection, so it's a bit confusing. Does anyone know how to solve this? Looking ...
Hey thereI moved into a new home last week and saw a Virgin Media broadband modem in it. I asked the landlord how to run this modem, and he said I don't have any information about broadband in this home.Now this is my question: how can I run the inte...
Hi A Tech was supposed to turn up yesterday to sort my virgin phone line out also put TV up stairs and check all my equipment and the out side wiring. No One turned up?I am not happy at all, because I need it all done ASAP. The appointment was booked...
Hello, we moved into a new property on the second of October. I was told from day one of the move we would have internet. It's now been over six weeks virgin media said we need a cable pull we have had numerous people come out and zero work has been ...
