QuickStart, set up and connections
Installing and configuring your kit
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! New Customer Instant regret!

So I’ve been a BT customer for many years. Thought I’d save myself some money and switch to Virgin.I checked the website and was over joyed to find out I can have fibre optic internet. Even more reason to switch.Last week I was on the phone for FORTY...

mooksta by On our wavelength
  • 25 replies
  • 0 kudos

Problem registering on My Virgin Media

Hi!I am new to Virgin Media and have the installation last month.Then I tried to register my account with My Virgin Media app but system didn't let me pass and keep telling me that " I can't use this password". After several attempt, I had to give up...

usagibe by Joining in
  • 3 replies
  • 0 kudos

4 months and still no installation

Keeping it short and sweet. 4 months since I first spoke to VM and still no installation date. Been told 8 times that engineers will come and do the outside works, they never turn up especially when I’ve waited at home all day when I’m supposed to be...

Wimbozak by Joining in
  • 4 replies
  • 0 kudos

CableTel wire

Hello,We want to get some landscaping done in our front garden and when we started looking at it we found a wire that goes to CableTel box. The wire has twisted under a tree we want to remove and it is just a loose wire (reinforcement ends before the...

AggieH by Joining in
  • 5 replies
  • 0 kudos

Resolved! Broadband connection

Why is it that since you changed my hub so that I could continue to use my landline phone my broadband connection is CONSTANTLY dropping for a few seconds.You know the little 'world' icon in the taskbar? well it's popping on and off all day. I've eve...

Coaxial cable outside house damaged

Hi VM people,I'm posting here in the hope that the forum team can help, as I've had no luck via chat/WhatsApp and the phone lines seem extremely busy.The twin coax cable running to my house is severely damaged. One of the two cores is completely seve...

Resolved! Pre-Pull Nightmare

It seems I am one of many who are experiencing this issue, but here we go.Promised that WiFi would be up and running on the 18th of August, received a email 8pm on the 17th of August informing us that the install date would now be delayed to the 28th...

Resolved! Dongle due to delay of installation

Frustrated that I havent yet recieved a dongle that I was promised due to Virgin delaying my installation!Just moved to a new city with a baby so I work from home and was promised by the outsourced customer service team they will send out a dongle bu...