Installation

[Confie]

• I just got my media media and TV delivered now. I am trying to install it but I found out I have no virgin media socket in the house. I have an openreach master socket 5C. Please how can I resolve this problem 

[Adduxi]

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
If you can't find any cable, then try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain.

[goslow]

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@Confie wrote:

• I just got my media media and TV delivered now. I am trying to install it but I found out I have no virgin media socket in the house. I have an openreach master socket 5C. Please how can I resolve this problem 

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Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A couple of past examples are in the images below

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M...

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

[Beth_G]

Hi Confie

Thanks for your post, welcome to the Community Forums 😊

I'm sorry to hear you didn't have the right socket in place ready for your services to be installed. From this end, I can see that you have been able to speak with us since your post. If you do still need any help, just give us a shout.