Hi, Was having massive issues as listed here but engineer finally fixed the connection but again i'm getting massive lag spikes in games and TV buffering etc.Modem stats are Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 133100000...
Hi there, A Virgin Media engineer attended my property today to do my cabling and broadband installation.When he finished and everything was plugged in, it seemed like I had Internet. However on his way out, he noticed the cable had been punctured fr...
So, quite straightforward title.My old house has this convoluted mess inside:Old houseOld house2But the new place has a wall socket like this (sample image, not exactly the one), Virgin confirmed to take all cables and plug in, but unaware of what's ...
Have upgraded from M350 to 1Gig, VM have sent out a self-setup Hub 5X to replace my Hub 5. I believe this new hub uses a different wire (fibre to fibre), whereas the white box on my wall only has the old co-ax port which goes into the back of my hub ...
Hi,Our broadband quick installation was supposed to arrive a week ago. We have failed to receive a message from Yodel and when trying to get in contact it became clear we have never received the welcome email with our account number, making tracking ...
Hi all, I need to do the dreaded haggle today with 3 weeks left on my contract.I am paying £54 (will go up to £58) for 125mb and basic phone call package we don't use - reading through the subreddit has been an eye opener and I feel like I've been ma...
Trying to set up hub in new home. The previous owners appear to have tampered with the Ethernet cable. How do we resolve? Installation not working assume this may be contributing
my new build is set up with virgin media points. The developer today says all cables are installed underground and just needs connecting in box across the road. Neighbours already have it. But 4 hours on the phone to people and live chats and NON of ...
HiCould someone get in touch please about removing this old phone cable and also replacing the tv cable with a longer one as my elderly mother has tripped on this one as it’s too short?Many thanks
We had our house extended and internal walls dry lined and the internet wall entry point fittings were damaged. I asked for an engineer to re-fit properly but he left it like this. 2 cables , one for the router and the phone cable with the box hangin...
