Early install engineer text

[Horusblades]

Hi there,

Firstly I apologise if I have put this under the wrong sub group, but I recieved a text at half 11 this morning in regards to an early install of my WiFi, however whenever I tried to reply yes non of my texts would send.

l also called the support number and I was told that the date that I got given, the 30th of April between 1PM and 6PM which is next Tuesday wasn't available.

Could someone confirm for me whether or not it is available, and if so I would like to accept this date if it is.

Thank you for your time.

[John_GS]

Good morning @Horusblades 

Thanks for posting. Welcome to Virgin Media firstly and also the community.

Sorry to hear of any issues with the earlier install SMS, not an ideal start.

Kindly call our Pre-Install team on 0800 052 1734 and we'll be happy to check for any earlier install dates.

Let us know how the install goes or if you need any further help.

Best wishes.