If you read some of the past topics on the 'Quick Start' forum you will see that yours is a familiar story of bungling involving VM and its cabling sub-contractors. usually the issues are down to poor (no) communication between the parties or some kind of installation cost issue arises.
'Council permits' is VM's go-to default excuse for a long delay often that is untrue (as proved by past customers who have made their own enquiries with their council).
When Kelly Communications completed their work, did they actually pull through a cable at the same time from the street cabinet to a box on your wall?
You mention your 'block of flats'. What floor is your flat on and how are VM's cables distributed to other flats in the block? VM working at height (if relevant) and getting the cable to your flat may be other possible causes of delay.
The bungling and false information may continue for some time yet but you are entitled to compensation for the delay
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
The rate was actually £5.83/day for the last financial year.
If 12 Feb was your first activation date, and the technician turned up with the equipment but could not install/activate, that is when you start counting from.
In all likelihood you will need to go to arbitration to get paid the correct amount so keep detailed records in a timeline format (along with corresponding pieces of evidence) which will help you when you need to claim.
One of the VM forum team will reply here (usually within a few days). They may offer to help, or make a complaint or may just refer you back to the installation phone number.
