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Can't connect to Hub 4

rbnjms
Joining in

on ‎20-11-2023 17:54

I accepted the offer to upgrade from Hub 3 to Hub 4 and maybe I should have kept the equipment that was working for me. When I use the VM Connect app on iOS or iPadOS it can't connect to the Hub. I have reset the Hub but that didn't help.

I also try to connect to the Hub in Safari browser and after login all I get is a blank white page. I cleared the history and I tried again but it's the same result. 

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11 REPLIES 11

nz1nz2
Joining in

on ‎21-11-2023 21:55

How do I connect with Safari browser? How do I find the URL/IP address?

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jbrennand
Very Insightful Person
Very Insightful Person
In response to nz1nz2

on ‎21-11-2023 23:40

Try..  http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links - type it in fresh) - and hit return. 

 


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Client62
Legend

on ‎22-11-2023 07:50

When the Hub 4 menus fail, a factory reset may be the only option to restore its functionality.

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rbnjms
Joining in

on ‎27-11-2023 22:22

I can access the Hub 4 router webpage now after multiple resets. The VM Connect app thinks I’m not at home even though I’m using my hub’s SSID on 5GHz in the same room. I have disabled private Wi-Fi address on my iPad. I’m giving up. I should have kept the Hub 3. 

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John_GS
Forum Team
Forum Team
In response to rbnjms

on ‎30-11-2023 11:17

Good morning @rbnjms 

Thanks for posting and welcome to the community.

Sorry for any issues with the app.

Can you confirm, have you deleted the app and re-downloaded it?

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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rbnjms
Joining in
In response to John_GS

on ‎30-11-2023 12:25

I have deleted the app several times on iPhone and iPad, at least each time after a hub reset and more. I tried again this morning because of your post. The app shows the speed tests for the rooms I created when I had a Hub 3. When I do a new speed test I get the oops something went wrong try again in 10 minutes. Then I get the "Activate One WiFi" window which has never worked, whatever that does. It's almost like the app thinks I should have a Hub 3 but I've now got a Hub 4.

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Joseph_B
Forum Team
Forum Team
In response to rbnjms

on ‎02-12-2023 14:52

Hey @rbnjms,

Thanks for getting back to us with regards to this, sorry to hear that this is still happening, I would like to go about looking into this further with you to see what we can do, for me to do so I will need to confirm some information from you in a private message.

Joe

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Client62
Legend

on ‎02-12-2023 15:41

Manage the Hub 4 via its menu at : http://192.168.0.1/    and avoid the frailty of the VM Connect app.

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rbnjms
Joining in
In response to Joseph_B

on ‎02-12-2023 23:14

Go ahead and send me a PM.

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