Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi AllIt is with sadness and regret that I have left Virgin, subsequently I would like to clarify whether I will be sent an email to facilitate the return of my Hub. I ask this as any info I’ve found on this topic seems ambiguous. I can’t envisage ...
Hello,Whenever I try to log in, I get notified that my email address has not yet been verified, and that a verification email has been sent. There is a 50/5% chance that the verification email either never arrives, or it DOES arrive some time later (...
HiCan someone help me please. This is really getting ridiculous now. My bills have been wrong every since I notified that I would like to have my broadband terminated at the end of contract. After the initial contact the operator assured me it would ...
I've signed up with wrong email address, ending .com instead of .Co.uk. to get phone and broadband. I have therefore not received a confirmation email. I've tried calling customer services but my home phone number is apparently not registering ...
There have been a number of threads on here in the last couple of weeks from people who are out of contract and have received an email from Virgin Media with an offer of a discount of 20% or 25% on their current package if they renew their contract v...
I have no idea if I am posting in the right board but here goes...I downgraded my Virgin media to broadband only. I cancelled both the phone and TV as it was not being used.This was done over the phone and after some calculations it turns out I was o...
After more than 10 years with VM, I have left. But nothing is easy with VM is it? I couldn't find any way of ending my subscription except by sending a letter! After several weeks I got a response and eventually an acknowledgement. But now I am in ...
I recently switched away from VM but have since found they have marked my credit record with a missed payment. This is due to VM failing to request the final payment by direct debit on time. I am in the process of getting a mortgage so want this reso...
Hi,I have just renewed my contract online and it has given me an order number and stated that it has sent confirmation to my email address, however the email address it has sent to no longer exists, I had informed virgin media that I was changing my ...
Contract renewal via email.I responded to an email offering me the same package for a little extra per month. I then received a contract information sheet and a contract summary sheet. A short while later, an email confirmation listing my order summa...
