Hi,I haven't been able to view my bills in forever. Ive been with VM since 1999.I moved house a long time ago and things were fine. But now for a while I can't view my bills or any other account info. I would like to know what I am paying for.Ive al...
Hi, as part of leaving Virgin Media, I returned my router and other bits required via Yodel. The Yodel app reports that Virgin Media received the parcel 2 days ago, but I have had zero ackowledgement. Can this please be confirmed? Thanks,Julian
I logged in my Virgin media account as wanted to change the email for logging in and receive communications but was unable to do so. It gave an error message, 2 days I am trying. It is ok up to a point but cannot receive the final email for verificat...
So my bank was frauded to the sum of 2000 and I was left unable to pay my bill, I was given a 24hours grace period due to my partner agreeing to pay it as the services were restricted. She Has since paid the balance, it's showing on her banking app.....
I phoned Virgin in 2022 to cancel my account and was informed of an amount left to pay before being able to cancel. Following this I made the payment to clear the balance, after which I called again and went ahead with the cancellation. In the last c...
This is happening to me as well. Second month I have been charged £17.99 for Netflix through Virgin Media when I don’t and have never had an account with Netflix.
As I've seen some older posts stating that it's possible to open another contract under my name/account as my mother has been with VM for 14+ years. VM telephone team did not offer any decent price reductions as we wanted to just cut off the Tv/Landl...
Hi all! On Friday I received an email saying my account being closed down by the end of day without me requesting it. They proceeded terminating it. I called customer service yesterday and was told that someone said I have moved house and they shut t...
Hello,I never recieved my contract with the account nubmer but I got a text from the instalation team to install my internet tomorrow and I need to create an account but can't without an account number and I cant go through to customer support either...
Good afternoon,On the 2nd May I sent an SAR request which was acknowledged by your support team.Legally, you had a month to respond and this effectively expired on 2nd June.I haven't heard anything back and it's now the 5th June.I would appreciate an...
