I signed up for a rolling contract of the M125 broadband and was told that the quick start pack would be sent to me today. I was not given any tracking information nor was I given a copy of my final contract. Because of this I can't make a My Virgin ...
I have spent 6 hours on the phone this week trying to get my elderly and vulnerable mother's bill reduced. She has been a customer for nearly 20 years and is paying nearly £50 a week for services she cannot use bacause of her illness and partial sigh...
Back in january i set up i direct debit i recieved an email confirming this on th 22nd of January but nothing has been taken from my bank account yet . Why?
My contract was due to expire on the 26th March 2024. I was offered a new quote the price seemed reasonable and agreed to it until I realised my current contract had been cancelled immediately losing a whole month of football. Having decided this is ...
I've rebooted several times leaving the hub off for long periods of time with no change. Any suggestions?
I have a Virgin Media account (TV, Telephone and Broadband) plus 2 Virgin/O2 mobile numbers. I have terminal cancer and wish to transfer the TV, Telephone and Broadband contract to my wife and pay the Direct Debit from her bank account so that nothin...
Raised a complaint on 22 January 2024 and got confirmation response on website but no reference code - just xxxx. Subsequent follow up raised today, this time received a case number by e-mail, but again when I try to track it, the website shows no a...
hiiam wanting to upgrade to the 1 gig service but keep getting obstructions in my path.Mainly the.£35 activation fee, despite 2 calls to retentions etc there seems no way around this. what happened toquickstart? is this still available?. i have insta...
I've been on mates rates with VM for years now but suspect my package has been moved off it without my consent. I'm on an ok deal 87.99 for everything, but can't cancel sports or movies as they saying that's part of the deal. Anyone know the current ...
I have lost the will to live with the call centre.......I don't know what else to do. Nobody.....nobody will listen to me. The call centre is not fit for purpose. Speaking to anybody with an agency or any form of competence is impossible. Fingers cro...
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