Looping trying to access VirginMedia/O2
Hi, Hopefully an easy fix but I am going around in circles. Trying to access MyVirginMedia, put in my Blueyonder email address and existing password (known good, re authenticated to email on my phone) but it comes up as "Your password wasn't verified. Please try again." Possible man in the middle (reported on X) as apparently it wants an email adddress (*3 ds in the original website, not my typo) Tried a password reset out of interest and the page just hangs. Have used 2 different devices and 2 different browsers on each , no change to outcome. Kind RegardsCreating an app password for a secondary account.
Hello, I have a blueyonder email address and want to set it up on my new phone on the Outlook app. I cannot see a way of accessing the app password with the new O2 sign in system. My account is a secondary account - my father is the main account holder. I can log into "my virgin media" on my laptop. I click account settings, then virgin media mail settings. This takes me through to my Virgin Media O2 ID settings. When I click manage linked accounts, there is no option to change my app password, instead, it only says "add your virgin media account". If I go through this process, it attempts to transfer the main account to me, rather than adding my secondary account. If we log into the main account, it only lets you change the app password of the main email address, rather than any of the secondary email addresses. Any assistance would be gratefully received!Blueyonder Account not recognised
I am unable to login to my Virgin Media Account. My email is a blueyonder one and this is not recognised as a valid email addressI anymore. I have created a VirginMedia02 ID (with the intention of linking my blueyonder email address), but when I try linking my Virgin Media Account to the VMO2 id, it prompts me to provide account details, but it says that my account is not recognised. So I am left with no way of logging into my account. I am unable to setup my blueyonder email on Outlook because I cannot get a app specific password. Please can someone share how I can access my blueyonder account, and how I can add the blueyonder email address. This is a mess!How am I now supposed to access to my other VM mailboxes?
The way this VM O2 ID authentication change has been handled is disgraceful. They appear to have rolled it out without any prior testing. Just like Elon's "move fast & break things" approach, this has now resulted in a "rapid unscheduled disassembly". For gawd's sake do things properly, Virgin Media! I'm seriously considering moving my email away from these clowns who can't seem to do anything right. It's not as if changing the password is something that offers the customers any extra value at all; this was purely of benefit to the service providers (VM & O2). So we go through these ridiculous extra steps just to verify a new password they want us to adopt? Crazy! If I understand the limited advice provided by other contributors in these forum pages, if the user previously had multiple (say "..@blueyonder") mailboxes under VM, that user now needs to set up VM O2 IDs for each extra mailbox: this is in addition to the VM O2 ID he/she has already been obliged to set up for the primary mailbox. What is the justification for that, why is that necessary? If I previously had 4 mailboxes available under my previous VM email sign-in & ID, why do I now need an additional VM O2 ID for each individual mailbox? There has got to be a better way of catering for this user requirements scenario. I am so disgusted by this lazy thinking by VMO2, I am seriously considering changing my email addresss & moving to another ISP (no small project, as any reader will appreciate). Apalling customer service (NOT!)Problems signing into my virgin media account
Up until about a week ago I was able to sign into both webmail and My Virgin Media but now it is telling me my password is incorrect. This is a blueyonder email address. I know my password is correct as I am still downloading email via POP3 using those credentials. webmail / My Virgin Media / POP3 is working for the other stub accounts linked to my main account but not for the main account itself. The stub accounts include both blueyonder and virginmedia email addresses. I've tested against multiple browsers on multiple devices with no luck. Anyone know a fix?