No longer have access to a Blueyonder email account
My daughter can no longer access her blueyonder email account. She can remember her password and the recovery email doesn't appear to be hers. I am the Virgin Media account holder and have been for more than 30 years. Would appreciate some advice on how she can view her emails. Many thanks.IP Address Blacklisted
One of our email accounts has not been receiving email since Friday. So we went in and reset the password and tried signing back into the client on the iPad. This kept failing and now no one can receive emails because our IP is now blacklisted. How do we go about removing this blacklist? It was on Spamhaus that it reported that it has been blacklisted.Outlook email help
Trying to get help on behalf of my mum for email access. Historically she had a blueyonder email address. A while ago virgin stated she had to create an outlook email address. Had some teething problems but managed to keep logged in to my virgin media and email. They stated even if people emailed to blueyonder it would still be received at the outlook address. This seemed to happen. Not sure if it’s worth noting, but she’s always had trouble accessing outlook address through outlook and can only see emails through my virgin media. Recently it’s logged her out and she can’t get back in. She enters the username for my virgin media and it won’t accept the password, so clicks on forgot password, which then sends a verification code to her outlook email which she can’t access. We chatted through WhatsApp to someone who referred it to IT but have heard nothing. Hope my explanation makes sense if anyone can help? ThanksBlueyonder email, power of attorney
Wondering if there is anyone who can help me out - my dad has dementia and is locked out of his blueyonder email account and subsequently unable to access his virgin account. It's no longer in use but there are many payments linked to the email acct, as well as the virgin TV, Internet, etc. subscription. I know that blueyonder and Virgin are linked in some way but that's about as close as I've managed to get in untangling this mess and I've not managed to get ahold of anyone from Virgin to speak to about it. I have power of attorney but there don't seem to be any readily accessible resources on handling this. If anyone has any experience with this, advice, or even contacts I can speak to, I would appreciate any help :) this is hard to deal with and it's even harder to get big companies to pay attention to us little folk! Thank you for reading!VM O2 account linking ...secondary email account
I understand the need for improved login security these days but this whole switchover to VMO2 accounts has been done without any consideration for customers - a blanket email announcement to all VM customers a month or so ago would've been nice. My issue is that I have a secondary (blueyonder) email address that I have now also linked to VMO2 (along with my primary address) but, before allowing me to login to webmail, it is requiring me to link that 2nd email to my main VM account (when it asks for account no., area ref & surname etc) I am concerned that if I now link the secondary address to my VM acc. it will swap/disconnect the existing (and working) link from my primary email address ..or will it just add it? Has anyone here successfully linked more than one VMO2 account to a single main VM acc? Also, this only seems to be an issue for logging into webmail in a browser - as Mail apps on iphone/ipad/Windows/Mac (with original IMAP settings) are still working. Am happy to NOT use webmail temporarily if VMO2 are planning to revert to a simpler login method - can a moderator please confirm what or if there are any plans for this? Thanks. TIssue accessing email account.
Can't get access to my email. When I finally got through to an advisor on 150, he told me not to bother trying to log in because THERE IS A FAULT. But I've seen elsewhere on this forum, we are being advised to sign in in a new kind of way. Can an advisor who knows what they're talking about kindly clarify what we are supposed to do. Not that I have much confidence in their reply. If I have to go through the hell I had to go through last time, this time I really will be leaving Virgin Media. None of the Virgin websites are working on my desktop Mac. I look forward to receiving some helpful advice.How am I now supposed to access to my other VM mailboxes?
The way this VM O2 ID authentication change has been handled is disgraceful. They appear to have rolled it out without any prior testing. Just like Elon's "move fast & break things" approach, this has now resulted in a "rapid unscheduled disassembly". For gawd's sake do things properly, Virgin Media! I'm seriously considering moving my email away from these clowns who can't seem to do anything right. It's not as if changing the password is something that offers the customers any extra value at all; this was purely of benefit to the service providers (VM & O2). So we go through these ridiculous extra steps just to verify a new password they want us to adopt? Crazy! If I understand the limited advice provided by other contributors in these forum pages, if the user previously had multiple (say "..@blueyonder") mailboxes under VM, that user now needs to set up VM O2 IDs for each extra mailbox: this is in addition to the VM O2 ID he/she has already been obliged to set up for the primary mailbox. What is the justification for that, why is that necessary? If I previously had 4 mailboxes available under my previous VM email sign-in & ID, why do I now need an additional VM O2 ID for each individual mailbox? There has got to be a better way of catering for this user requirements scenario. I am so disgusted by this lazy thinking by VMO2, I am seriously considering changing my email addresss & moving to another ISP (no small project, as any reader will appreciate). Apalling customer service (NOT!)
