How to delete old Blueyonder email addresses
Hello, It has been some years since I left Virgin Media. I closed my account at the time so am unable to log in. Also, I no longer use the @blueyonder email accounts (mine and my husband). However, the email accounts still appear to be active as we have received messages forwarded to our new email accounts. How can I get the old email addresses deleted as I am having difficulty contacting Virgin Media directly due to not having an account? Thanks.Blueyonder email hacked/not working
Hi. I’m a longstanding virgin broadband customer and many years ago I set-up blueyonder mailboxes for me and my wife. We believe my wife’s email has been hacked as it has been used to access other apps and sites and as of yesterday the email is no longer accessible as imap password is no longer recognised. My wife has never had a virgin media account (as far as we can remember) as the broadband account is in my name. When we have tried to register an account so she can manage her email account we can’t get in as we don’t recognise the email that the link is sent to - we assume this email has been changed by the hackers. All in all it is very confusing to work out what steps to take and we would appreciate support from your tech/fraud teams to regain access to the mailbox and ideally shut it down as it is compromised. Can someone please reach out and explain the best next steps we should take.
Email App Passwords Suddenly Stop Working
I have been using the Outlook email client to access my virgin media email for a long time. I have changed the app password using the 4-hyphenated password generated under the account details tab several times successfully. Over the last few days the password stopped working and my attempts at using a new app password have failed. When I run the command line prompt: curl -v smtps://smtp.virginmedia.com -u mailto:"username":"app password", I receive the response 235 2.7.0 SMTP350 Authentication successful for user... The only other explanation could be that my IP address has been blocked by the server. However I can access my emails via the Virgin media website. So 2 questions: 1: Why does my app password spontaneously stop working? 2: How can I reconnect via the Outlook app, given that repeated app password changes are not working? Many thanks.
Managing multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.
New Outlook and Virginmedia email
All was find before but I am now having issues with my virginmedia email account via Outlook. I can't receive or sent emails anymore. I have rechecked the settings and they were fine and I also created a new app password but to no success. The only difference that I've noticed is in Outlook the settings default the incoming server as imap4.blueyonder.co.uk and so I chose the use recommended settings toggle switch which it changes it to imap.virginmedia.com making all the settings as they should be but the problem has not be resolved.
