Problems signing into my virgin media account
Up until about a week ago I was able to sign into both webmail and My Virgin Media but now it is telling me my password is incorrect. This is a blueyonder email address. I know my password is correct as I am still downloading email via POP3 using those credentials. webmail / My Virgin Media / POP3 is working for the other stub accounts linked to my main account but not for the main account itself. The stub accounts include both blueyonder and virginmedia email addresses. I've tested against multiple browsers on multiple devices with no luck. Anyone know a fix?Access to an old Virgin Media blue yonder email account
I have an old blueyonder email account that it would be useful to recover some important emails from. Can someone contact me to help with this? The address is still active as I still receive emails from another alias that forwards to my gmail accountBlueyonder.co.uk email
Around a month ago I was forced out of my blueyonder.co.uk account with no notice. I was asked to reset my email account address password via my VM account as I was unable to remember the previous password however my account seems to have been blocked from access. I am no further forward despite several chats with agents via WhatsApp and need help as all my important documents are on this account (mortgage, bank etc) and I’m not able to change the passwords on these due to having no access - I’m stuck in a frustrating (lack of) access cycle. Can someone from VM contact me to resolve this please?
Blueyonder Email Addresses to be deactivated?
I was on the 'phone with Virgin a few days back discussing several things and the call handler said "by the way, in about 18 months we are discontinuing blueyonder email addresses. You'll have to create a Gmail account". She couldn't give an exact date of the cut-off or any more details. Having used my blueyonder email for almost 25 years, I can't tell you how much of a pain this will be. Has anyone else heard anything?
Can't access blueyonder email
The mail app on my phone kept saying there was no password in the settings for my blueyonder account, even though there was. I tried inputting any possible passwords it could be but it wasn't accepting them. I then tried to reset my password on my laptop but it was saying it didn't recognise my email address. I can't find any solution - I've called and no one can help me.Blueyonder Email Not Working and Unable to Download to Outlook
I have a blueyonder email account which I have had for over 30 years. I was unable to receive or send emails and hte following error message appeared : "There was a problem signing in to your account. Enter your password again. If you've changed your password recently, make sure you enter the new password" I login to my blueyonder emails primarily on my PC and when I'm out on my mobile (via Microsoft Outlook). I followed the instructions on the virgin website: (i) created a new password - tried several times - failed (ii) used a new email address to login into my account to access my emails on line - tried several times - failed Called customer services and after 3 days they contacted me and I was able to log on to my blueyonder email on line using a gmail address online. I am unable to download my blueyonder emails to my PC using Microsoft Outlook 2010 or to Office 365. My partner also has a blueyonder email address on the same home account and they are not facing any difficulties. I called customer services once again and was promised that someone would call the next day and 5 days later no response! I need to be able to continue to download the emails from blueyonder.co.uk to outlook and asked if the SMTP and POP3 had changed as I had been unable to download emails since the 9th May 2024. She said she did not know what I was talking about and did not know how to resolve my issue and would contact me. Is there anyone else having similar difficulties with their blueyonder emails? How did you resolve it? I forgot to mention, the reason why I need to use Microsoft Outlook as opposed to the online version of the blueyonder account is that I have learning difficulties/disability and I use outlook to help me organise my inbox , set rules, colour coding etc which the blueyonder online does not offer. It is very limiting to any one with learning difficulties and learning disabilities.Unable to access Blueyonder email via web
Hi, Please help. I am unable to access my old original Blueyonder email mailboxes via web - mail.virginmedia.com. No passwords or changes have been made by myself at my end. This problem started occurring within the last week. I have had no communications in these mailboxes about any proposed changes. Every access attempt results in a password error. I have tired multiple browsers with/without incognito mode and devices. To no avail. Unable to reset password on the page, it goes into a loop and nothing is clear. I have a new Virgin Media BB account, but not sure if the old email accounts were ever linked. Its an original Blueyonder address with 4 stub accounts. I am not sure where to go to reset/administer these. I am still able to send/receive email to these BY addresses via email client on mobile using IMAP/SMTP with the same existing passwords. Please help, I need access to these mailboxes and going forward maybe have them linked to my new BB account so I can administer these and avoid any future potential issues like this. Thank youblueyonder email hacked, can't login, please help
Hi, my old email account [MOD EDIT: Removed] has been hacked. I can't log in anymore with the password that has been working for years. I have imap set up on the Thunderbird client which was successfully logging in and until today. Recent phishing emails in thunderbird state that my email has been hacked and they have stated my password for that email account also which is also very concerning. I've changed my passwords on all my other apps etc but I obviously can log into this email. As i understand it, the VM team can help delete my account. Please help as obviously I don't want the hackers to use my email maliciously. Hope to hear from you soon! Thanks in advance. Edwin