New Outlook and Virginmedia email
All was find before but I am now having issues with my virginmedia email account via Outlook. I can't receive or sent emails anymore. I have rechecked the settings and they were fine and I also created a new app password but to no success. The only difference that I've noticed is in Outlook the settings default the incoming server as imap4.blueyonder.co.uk and so I chose the use recommended settings toggle switch which it changes it to imap.virginmedia.com making all the settings as they should be but the problem has not be resolved.1.6KViews1like16CommentsLocked Out Of Blueyonder.co.uk Email Account
I have been unable to get into my VM email account for 5 days. I just keep getting the 'Forbidden' page. On day #2 I had a callback lasting about 40 minutes where I was repeatedly taken through the Account Settings/Identity & Security Settings/ Manage Your Products route to verify my GMail address but this accomplished nothing - kept going round in circles with the 'Try Again' message. On Day #3, I had a callback lasting about 20 minutes where I was taken through the Account Settings/Identity & Security Settings/ Virgin Media O2 ID route to verify my GMail address and change my account password but this accomplished nothing either - just get the 'Forbidden' message, as before. The new password lets me get into my account to view bills but I still can't access my e-mail, so no progress. Day #4 – no further callback from VM. What will Day #5 bring? Is there anyone out there who can educate the VM call centre guys and provide a solution, please?29Views0likes1CommentHow To Close Blueyonder Email Account
Hello. I want to remove the Blueyonder email account from my Virgin Account. The help page suggests that this is not possible but I'm hoping there must be a way if a customer no longer wants such an account. I saw on the web that the only approach was to seek deletion via raising the matter via this forum. I hope someone can help. Thanks.15Views0likes0CommentsEmail Access Problem
I have unable to get access to my e-mail account since 24th of September, I have phoed these call centres of Virgin Media and I am getting nowhere, I have had a total of 6 tickets put in and be reassued yes we'll get this fixed, a couple of weeks a go went through the usual checks and tests and they advised me to register a complaint regarding this, still waiting on a call back yet, so today I phone up and again yes we can fix this, the lady of the phone apparent ly re-set my password and said give it a few hours then try.....so I did and guess what....the same old "you account has been locked" page Doesn't anyone at Virgin media tech know how to fix this, I really need to get access to my e-mail account and these call centres seem to be of no help whatsoever.............please help !139Views0likes10CommentsEmail not working for a month - told it can't be fixed
I've been with Virgin for over 25 years and have been pretty happy up until now. My wife and I both have blueyonder email addresses which we have used for that long - and basically everything we do is registered with them. On 14/11 in the morning she got a popup saying her password was wrong and she hasn't been able to check her email since. I left it a day and when it still didn't work spent a few hours on the phone to support - they couldn't do anything and said they would get back to me within 5 days. It's now been over a month and despite wasting hours on the phone and chat multiple times I haven't got anywhere. The last person said it wasn't fixable and that was it, and I could speak to anyone else. A few weeks ago I had 2 calls back when I was busy at work - the second one said because I didn't answer they would close the file. There wasn't a number I could call back and starting again didn't get me anywhere. I raised a complaint on 5/12 hoping someone would get back to me but that hasn't been replied to either. I was told the address exists at one point - but I can't reset the password - when I log in it says it's locked. Is there anything else we can do? This is causing huge amounts of hassle - it's really difficult to change the email address on anything when you can't access the email it's linked to.104Views1like3CommentsHow to delete old Blueyonder email addresses
Hello, It has been some years since I left Virgin Media. I closed my account at the time so am unable to log in. Also, I no longer use the @blueyonder email accounts (mine and my husband). However, the email accounts still appear to be active as we have received messages forwarded to our new email accounts. How can I get the old email addresses deleted as I am having difficulty contacting Virgin Media directly due to not having an account? Thanks.63Views0likes4CommentsLooping trying to access VirginMedia/O2
Hi, Hopefully an easy fix but I am going around in circles. Trying to access MyVirginMedia, put in my Blueyonder email address and existing password (known good, re authenticated to email on my phone) but it comes up as "Your password wasn't verified. Please try again." Possible man in the middle (reported on X) as apparently it wants an email adddress (*3 ds in the original website, not my typo) Tried a password reset out of interest and the page just hangs. Have used 2 different devices and 2 different browsers on each , no change to outcome. Kind Regards61Views0likes4CommentsBlueyonder email hacked/not working
Hi. I’m a longstanding virgin broadband customer and many years ago I set-up blueyonder mailboxes for me and my wife. We believe my wife’s email has been hacked as it has been used to access other apps and sites and as of yesterday the email is no longer accessible as imap password is no longer recognised. My wife has never had a virgin media account (as far as we can remember) as the broadband account is in my name. When we have tried to register an account so she can manage her email account we can’t get in as we don’t recognise the email that the link is sent to - we assume this email has been changed by the hackers. All in all it is very confusing to work out what steps to take and we would appreciate support from your tech/fraud teams to regain access to the mailbox and ideally shut it down as it is compromised. Can someone please reach out and explain the best next steps we should take.50Views0likes1CommentBlueyonder emails no longer working
Ok, what's changed guys and what are we expected to do to resolve it or are you rolling back your change since its broken everything ? I have multiple email accounts (@blueyonder.co.uk) and they are all no longer working, not only that but i can't log onto your portal. My entire life uses these email addresses and is going to be a major, if possible at all, task to get myself sorted out with other email accounts, really not viable at all. I have been with you guys since telewest, so a very very long time. Can somebody get back to me asap please with a fix, explanation of this change and also why i wasn't even aware of something so drastic it warrantied a letter in advance. Guess i will be sitting pressing F5 since i ain't gonna get an email notification of a reply am i..... I get this message when i try to log onto your email service via a web browser, the one thats linked from www.virginmedia.com/myvmo2/home Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. For more information on how to unlock your Virgin Media Mail account, head to our help page on managing your Virgin Media O2 ID. Help to manage your Virgin Media O2 IDSolved1.1KViews1like10CommentsOutlook won't connect to IMAP
Hi, Today, my blueyonder.co.uk email stopped syncing in Outlook (on a Windows 11 Laptop). I removed the account in Outlook and tried to set it up again as IMAP. Outlook says 'Waiting for you Email Provider' and then it fails with the message 'Sign in failed. Please try again in a few minutes. You may need an app password'. I am using the app password. In fact, I went into My Virgin Media and created a new app password to use. I can access the emails on my android phone and tablet using this new app password, but it is only failing in Outlook. If I then click on 'Troubleshoot', it shows the error code INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE. I have a business email account (via another provider) and that is connected tOutlook fine via IMAP, so it is an issue with Virgin. Anyone know what is going on? Thanks.Solved2.2KViews7likes48Comments