Forum Discussion

TOMSK65's avatar
TOMSK65
On our wavelength
4 months ago

New Outlook and Virginmedia email

All was find before but I am now having issues with my virginmedia email account via Outlook.

I can't receive or sent emails anymore. I have rechecked the settings and they were fine and I also created a new app password but to no success.

The only difference that I've noticed is in Outlook the settings default the incoming server as imap4.blueyonder.co.uk and so I chose the use recommended settings toggle switch which it changes it to imap.virginmedia.com making all the settings as they should be but the problem has not be resolved.

 

Blueyonder
IMAP

15 Replies

  • PaddyMaher's avatar
    PaddyMaher
    Just joined
    4 months ago

    Hello,

    I note there is also another post regarding the IMAP issue not connecting on outlook. My password nor settings have changed, and I am using the correct password which logs me onto my virgin media account. I use an ntlworld email and connect through IMAP on virgin media. POP3 also fails to connect. I have troubleshooted ports etc and it is not working.

    This is not an isolated issue, and the solution of 'change your password' isn't a sufficient response. Is there any sort of fix?

    Kind Regards,

    Pat

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hello TOMSK65

     

    Sorry to hear of the issues with emails via your Outlook, we appreciate you taking the time to raise this via the forums.

     

    Is the issue solely with Outlook? Are you still able to access your email and receive and send via webmail in a browser on the same account? We have help here for email issues, including the settings required.

    Let us know if this helps or respond with the information requested.

    • EWalker2025's avatar
      EWalker2025
      Just joined
      3 months ago

      Hi, could I jump onto this thread please - I have an NTLworld email address which I'm trying to add to Outlook I've followed all the instructions on the link you mentioned above and it still saying that it can't log into the 'incoming imap server'. Is there a problem do you know? Thanks 

      • coenoby's avatar
        coenoby
        Very Insightful Person
        3 months ago

        EWalker2025​ PaddyMaher​ 

        The link provided by Robert_P lists the email settings to use in email apps. You will see that includes this advice regarding your password:

        • Password: your Virgin Media email app password

        So are you using the Mail app password (it will have a "word-word-word-word" format) generated from the My Virgin Media account or are you using the same password that use to access VM webmail? 

        If you are still using your webmail password you need to generate a Mail app password for your VM email account:

        1) Sign into the My Virgin media account for the affected email account using its VMO2 ID
        2) Select Account Settings
        3) Select Identity & Security Settings
        4) Select Manage your products
        5) Select Manage email app password
        6) Click on the blue button 'Get New Password'

        Once you have the "word-word-word-word" mail app password then you need to update the settings in Outlook or which ever your email app you are using.

        Coenoby

         

  • Bookworm3's avatar
    Bookworm3
    On our wavelength
    13 days ago

    Although I note this problem was 3 months ago, i'm having this problem with one of my NTL email accounts. I'm using the app password, which was generated this evening, and  new Outlook is not allowing me to add the account to new Outlook. All the settings are correct, the password is correct - having been generated a couple of hours ago - so what is the problem! 

    Did anyone ever get a solution to this?

    • chrisfeek's avatar
      chrisfeek
      Tuning in
      12 days ago

      I am getting the same problem .. Have three ntlworld emails, but as of last Thursday only one of the accounts is receiving emails through Outlook .. Have done the App password reset and still no joy

      • normannewton's avatar
        normannewton
        Joining in
        12 days ago

        Hi, same here. On Friday all my emails stopped coming in, so I logged out and now cannot get back in through the new outlook app. IMAP settings were correct and used the app password but kept getting 'can't sign you in'.

  • counterlink's avatar
    counterlink
    Tuning in
    12 days ago

    I'm having the same issue since yesterday. Nothing has changed to the best of my knowledge. I'm not receiving emails to my laptop (new Outlook) even though I  can see them on the VM mailserver , and any I send stay in the drafts folder. I receive them all on my mobile using Gmail. I'm guessing the problem lies with Outlook?

    • ritchf's avatar
      ritchf
      On our wavelength
      12 days ago

      It appears to impact people on other mail clients equally and it’s not dependent on operating system either. 

  • GaryA1's avatar
    GaryA1
    Joining in
    12 days ago

    I am having the same problem since Thursday. I am not getting any emails to Outlook from my virgin.net account. I can access them online and via my ipad. I also cannot add my virgin accounts to my new Windows 11 laptop. Is this a outlook problem they did update the app on Thursday.

  • itwhiz's avatar
    itwhiz
    On our wavelength
    12 days ago

    I'm having the same issue - I'm using Thunderbird on my laptop and Gmail on my phone - my main account is not working.  both systems are using imap.virginmedia.com

    Tyring to sign into my Virgin Media 02 ID is also locked out becuase it thinks my account is locked or deleted !!! 

     

  • gw0udm's avatar
    gw0udm
    Tuning in
    12 days ago

    I have been trying to set up a friend with a new Microsoft 365 subscription and new Outlook and it's the same issue. There is clearly something wrong when it tries to sync VM servers to the Microsoft Cloud for IMAP. Classic Outlook works fine.

    So I don't know if it's Microsoft or Virgin at fault (or both) but it's a real nightmare. I've reverted to 'Classic Outlook' for now but really this needs to be resolved

  • baggio4378's avatar
    baggio4378
    On our wavelength
    11 days ago

    This is a VM issue, don't waste your time for now until they fix it their end

  • counterlink's avatar
    counterlink
    Tuning in
    10 days ago

    As of today, all appears to be working again. I created a new Mail app password and updated my Outlook credentials with it. My wife's is also working again but I didn't change anything on her account , I'm assuming it's due to the new password or maybe VM have implemented a quiet fix ?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      9 days ago

      Thanks for coming back to us, counterlink. We're glad to hear that your issues have now been resolved. 

      Additionally, if you have any issues or questions now or in the future, please don't hesitate to let us know here, and we'll be happy to assist you.