Forum Discussion

TOMSK65's avatar
TOMSK65
On our wavelength
29 days ago

New Outlook and Virginmedia email

All was find before but I am now having issues with my virginmedia email account via Outlook.

I can't receive or sent emails anymore. I have rechecked the settings and they were fine and I also created a new app password but to no success.

The only difference that I've noticed is in Outlook the settings default the incoming server as imap4.blueyonder.co.uk and so I chose the use recommended settings toggle switch which it changes it to imap.virginmedia.com making all the settings as they should be but the problem has not be resolved.

 

4 Replies

  • PaddyMaher's avatar
    PaddyMaher
    Just joined
    29 days ago

    Hello,

    I note there is also another post regarding the IMAP issue not connecting on outlook. My password nor settings have changed, and I am using the correct password which logs me onto my virgin media account. I use an ntlworld email and connect through IMAP on virgin media. POP3 also fails to connect. I have troubleshooted ports etc and it is not working.

    This is not an isolated issue, and the solution of 'change your password' isn't a sufficient response. Is there any sort of fix?

    Kind Regards,

    Pat

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    27 days ago

    Hello TOMSK65

     

    Sorry to hear of the issues with emails via your Outlook, we appreciate you taking the time to raise this via the forums.

     

    Is the issue solely with Outlook? Are you still able to access your email and receive and send via webmail in a browser on the same account? We have help here for email issues, including the settings required.

    Let us know if this helps or respond with the information requested.

    • EWalker2025's avatar
      EWalker2025
      Just joined
      25 days ago

      Hi, could I jump onto this thread please - I have an NTLworld email address which I'm trying to add to Outlook I've followed all the instructions on the link you mentioned above and it still saying that it can't log into the 'incoming imap server'. Is there a problem do you know? Thanks 

      • coenoby's avatar
        coenoby
        Very Insightful Person
        25 days ago

        EWalker2025​ PaddyMaher​ 

        The link provided by Robert_P lists the email settings to use in email apps. You will see that includes this advice regarding your password:

        • Password: your Virgin Media email app password

        So are you using the Mail app password (it will have a "word-word-word-word" format) generated from the My Virgin Media account or are you using the same password that use to access VM webmail? 

        If you are still using your webmail password you need to generate a Mail app password for your VM email account:

        1) Sign into the My Virgin media account for the affected email account using its VMO2 ID
        2) Select Account Settings
        3) Select Identity & Security Settings
        4) Select Manage your products
        5) Select Manage email app password
        6) Click on the blue button 'Get New Password'

        Once you have the "word-word-word-word" mail app password then you need to update the settings in Outlook or which ever your email app you are using.

        Coenoby