Outlook link to Virgin email
Until Friday evening I was happily using Outlook as my main email system in sync with the underlying Virgin email. When I switched on on Saturday morning I had been locked out of my Virgin email completely and Outlook was not able to send/receive. A call to 150 revealed that I was one of many in this situation as Virgin had implemented a change to their security system overnight. I was required to change the email address by which I access Virgin (not the one I use publicly) and the password and by Saturday afternoon the underlying Virgin email system was working again through my browser.
However, I still cannot get Outlook to talk to the Virgin email. I have changed the Outlook settings to the new username and password as instructed by the 150 team and it doesn't work. A further call to them today resulted in them transferring me to an outfit called the "Gadget Rescue Team". The agent who transferred me omitted to tell me that you have to pay for the GRT to do anything for you but that quickly became clear talking to the GRT agent. I don't see why I should pay when Virgin caused the problem in the first place with their action on Saturday morning.
Please can anyone advise how I should get Outlook back syncing with Virgin email.
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management