Forum Discussion

dilysj1's avatar
dilysj1
Tuning in
8 months ago

Can't send emails and can't access my webmail or my broadband account

For 2 days now unable to send emails from Outlook. Tried to log in to webmail and my broadband account for bills. In each case log in was accepted but then a message in BOTH cases saying I need to re...
coenoby's avatar
coenoby
Very Insightful Person
8 months ago
dilysj1 wrote:

On Outlook the send error message was    'Task '*******@virgin.net - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties.  The server responded: 530 5.1.0 Authentication Required (VM401)'

Sorry, I have no idea about the message from VM to renew your contract, only VM themselves can explain what's going on there.

However, I think the error message from Outlook is pretty clear. You need to amend the email account settings to specify that:

  • the outgoing server requires authentication
  • that Outlook should use the same authentication credentials that have been specified for the incoming server.

Here's what that server settings screen should look like, note the settings should be as I have outlined with red boxes.

:

There are 2 ways to update your email settings in Outlook

  • going via the Windows control panel
  • using the "File" option in Outlook

Here's Microsoft's explanations of how to use both those options https://support.microsoft.com/en-us/office/change-or-update-email-account-settings-in-outlook-for-windows 

Coenoby

  • notarobot's avatar
    notarobot
    On our wavelength
    8 months ago

    I had the same issue as OP....I'm NTLWORLD address but made similar changes to those recommended by coenoby and it worked for me.

    In outlook, my outgoing server port was 25 (always has been) so changed to 465 + set encryption to SSL for sending mails + changed to use "my outgoing server (SMPT) requires authentication"  and  "use same settings as incoming server"

    • dilysj1's avatar
      dilysj1
      Tuning in
      8 months ago

      Thanks for your reply. Please see my reply to coenoby. As you're ntlworld and I'm virgin.net rather than virginmedia.com perhaps the settings you and coenoby suggest will, after all, apply to all three? I'm always nervous changing things I don't understand!

  • dilysj1's avatar
    dilysj1
    Tuning in
    8 months ago

    Thank you for your reply.  My settings are different to yours so wonder if your suggestion won't apply. Here are my outgoing (and incoming for completeness) settings. Mine are POP not IMAP and my email is @virgin.net not virginmedia.com. Any thoughts on whether that matters?

    Many thanks

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      8 months ago

      dilysj1 The settings that you are using are insecure as you are not using usename and password authentication.  You should be able to use the virginmedia.com servers with authentication provided that your virgin.net email address is linked to your current VM broadband account.

      You can find the POP3 settings along with the SMTP settings in this help page: https://www.virginmedia.com/help/broadband/manage-email-account