用心棒
2 years agoVery Insightful Person
Webmail malfunctioning due to missing account data
Webmail malfunctioning due to missing account data. Some of the issues caused by this are as follow:
- highlighted profile signage is absent due to missing account data:
- unable to select Reply to sender, Reply to all recipients, Forward, Delete options for selected message
- ⚙ > Accounts section is blank:
- ⚙ > E-Mail > Compose section is blank:
- select Compose with Inbox folder selected does nothing
- select Compose with any folder other than Inbox selected cause the following error:
- ⋮
Trying the following had no affect with resolving the issue:
- clearing browser's cached data
- changing account password
- using browser's Incognito / Private mode
- using an alternative browser
- using an alternative operating system / device
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I will not be pursuing this issue because the email account involved is not linked to my current broadband account, i.e. it is not listed under Account settings > Account details > Manage other My Virgin Media accounts when signed in with primary account holder's authentication details