Forum Discussion

ianjayne's avatar
ianjayne
Rising star
3 days ago

Blueyonder emails

We are in Australia. Been here since last year. For some reason my blueyonder emails stopped coming in to my mail app from web mail yesterday, that’s Sunday last. Emails are all coming in ok on webmail so not missing out. When I try to download to the mail app I get a message saying my IMAP password and or blueyonder account settings is or are wrong.  I have reset those several times to no avail.Any ideas or solutions please.
The other phone, my wifes is using Virgin web mail to her mail app and is functioning as normal. Has there been or are there still any issues with blueyonder web mails to mail app. I can send from the mail app eg to myself on blueyonder web mail but not back to the mail app. Ideas anyone?
Blueyonder

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    Are you generating the four word app password required?

  • ianjayne's avatar
    ianjayne
    Rising star
    3 days ago

    It’s a five word one separated by hyphens which I have, never had a four word one. It’s been accepted previously.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    18 hours ago

    Hello ianjayne,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email at the moment. 

    Have you generated a third-party app email password via the online account for your email address? You can do that by following the commands below. 

    Login > Account Settings >Virgin Media Mail Settings > Manage your Products > Verify that it's yourself via whichever means available to you > Manage email password > Get new password

    Please let us know if the above works for you or if you need any further assistance.

    Kind Regards,

    Steven_L

     

    • ianjayne's avatar
      ianjayne
      Rising star
      8 hours ago

      Yes I did (the second one since you changed log in a/c verification matters by the way) and well before we came sway last Dec, whilst it worked up to and including 6 Jan 2026 it no longer does. Why is this please ? Surely I don’t have to keep generating this 5 word password separated by hyphens every so often ! 
      I can access webmail with no issues - yet - but I’m not holding my breath.