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BarryCollacott's avatar
BarryCollacott
Just joined
4 hours ago

Blueyonder Account not recognised

I am unable to login to my Virgin Media Account. My email is a blueyonder one and this is not recognised as a valid email addressI  anymore. I have created a VirginMedia02 ID (with the intention of linking my blueyonder email address), but when I try linking my Virgin Media Account to the VMO2 id, it prompts me to provide account details, but it says that my account is not recognised. 

So I am left with no way of logging into my account. I am unable to setup my blueyonder email on Outlook because I cannot get a app specific password.

Please can someone share how I can access my blueyonder account, and how I can add the blueyonder email address. 

This is a mess!

account
Blueyonder
Help
help!

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi BarryCollacott 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of issues that you are facing with your email account. So that we can take a closer look at this, we will need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina