"Invalid email" when trying to link O2 account to Virgin Media
I have recently started a broadband contract and I need to manage my account as my installation date is coming up soon. When I registered for my virgin media, it keeps forcing my to link it to my O2 Virgin account ( I guess because I used to have an O2 account for my phone contract that was merged into an o2 VM Account) After entering my account number and area code, it shows me a message saying "The virgin media account we found doesn't make the email on your VM O2 account, please enter the email you used on your VM account to link them". I don't know what virgin media account it's trying to link to by I've only held 3 email addresses in my life years and I've tried them all. Also I'm not sure which VM account it's referring to because I think it used to hold one in uni for broadband, and one on an old virgin media phone contract. Or does it mean this one I literally tried to set up for this new broadband? I have been trying this every day for a week because after 5 attempts it blocks for 24 hours! I can't unlink them, I just have to come up with this email address that apparently was on an old VM account but I don't know it or the system is broken. How do I go forward from here and set up my my virgin media account? Can someone please message me.Wrongly added Netflix premium to my account and still being charged!
I have virgin media - broadband/phone/basic tv package. I discovered in May that I was charged for a Netflix premium subscription every month since January despite not signing up for/even watching Netflix. I called the customer service and I was told they would look into it. I am still waiting for a response about a refund. At least they told me the netflix premium subscription had been cancelled going forward. But now it has appeared again on my next month's bill! How can virgin media charge me for something I did not ask for and then continue to charge even when they told me it has been cancelled! The call centre keeps telling me that I am not being charged but it is clearly on the bill for the last 5months!New Contract Not Active - Incorrect Service/Bill
Help My contract expires shortly and when I logged into my account I was offered different options. I selected an option and agreed a new contract that should have gone live on 10th March. I received confirmation via email of the new contract and left it at that. Today I received a bill for far in excess of the price agreed and I also noted my services hadn't been changed as per the new contract. I have called and got nowhere. Told wait a few more days, told I need new equipment - None of this is true. I asked to speak to a manager but they are all busy and will only tell me the same thing apparently. It seems every time you interact or make changes things go wrong and it's always an uphill battle to get anything sorted. I honestly do not know what to do anymore and it looks like I am not the only person this has happened to.
New Contract - Additional Box/Current package
Hi, I've just renewed from an email link and just need some clarification please. It mentioned that I kept everything I currently have, however on the contract there is no mention of my additional box & Netflix. The additional box is obviously incredibly important and necessary. Can somebody please DM me to run through the security etc. and ensure everything goes through smoothly for the next 18 months... Thank you