I renewed my contract - no emails, and the app tells me I'm about to cease!
Exactly as the title. I renewed my contract back on the 12th November off the back of some Black Friday deals on the site. I have an order number and the automated confirmation was supposed to be emailed to me....I've received nothing. Fast forward to 2 weeks later and I've still received no email, and every time I logon I'm being told to renew my contract as I'm going to cease in December. Being a long time VM (NTLworld) customer, I know full well that this is likely to come down to the last day and me having to shout at people for things to happen. The lack of communication is REALLY jarring and I just don't know how to approach sorting. I've tried ringing, 90min lead time. I'm currently on the website and waiting for an agent - I waited for 3 hours last night in the "17 minute queue" but got nothing in terms of a reply. I'm just tired of chasing - can anybody suggest anything or help with anything?
Blueyonder Account not recognised
I am unable to login to my Virgin Media Account. My email is a blueyonder one and this is not recognised as a valid email addressI anymore. I have created a VirginMedia02 ID (with the intention of linking my blueyonder email address), but when I try linking my Virgin Media Account to the VMO2 id, it prompts me to provide account details, but it says that my account is not recognised. So I am left with no way of logging into my account. I am unable to setup my blueyonder email on Outlook because I cannot get a app specific password. Please can someone share how I can access my blueyonder account, and how I can add the blueyonder email address. This is a mess!Trying to pay closed account in other name...
Hi all, I have an issue that is driving me crazy. My ex-wife contacted me regarding an 'in default' Virgin Media account that's been added to her credit file, and although the account is in her name, it's not hers, it's mine. Please allow me to explain as best I can. In 2008 a Virgin Media Sales man came to my house to sell me Virgin Media TV etc. We talked about my situation at the time and he told me it would be better to open an account in my ex-wife’s name, due to sharing custody of the kids. I thought it was odd, but he said that I could change the details once the account was opened. He was the experienced Virgin Media Rep, so I agreed; I now believe he was simply trying to guarantee his sale [face-palm]. Once the confirmation came through, I tried to change the details as he explained, but Virgin Media said no. I then manually added my name and email address to the account online, and I continued that way for the entire proceeding 12 years I had the account, using my own name & bank details. Also, each time the contract was renewed, Virgin Media were more than happy to only ever deal with me on every occasion! To cut a boring story short, I was made redundant several years ago, I then had a mental health episode, and ultimately defaulted, despite trying to get the account closed while I was still able to pay. When the account finally defaulted, I was requested to pay just over £300. After a dispute/discussion, I received a revised bill of just under £100, but was unable to pay in full due to lack of income. Anyway, 2 debt collection agencies later, and paying them a little before they both learned that I wasn't my ex-wife, the debt has now been added to my ex-wife's credit file even though she's got her own VM account and has done for over a decade...! I wanted to pay the remaining debt, just under £80 now I believe, I offered to pay, but I have been repeatedly ignored over recent years, by Virgin Media and by the Debt Collection Agencies, and the next I hear is that Virgin Media have added the debt to my Ex-Wife’s credit file. I have been honest, open and up front from the beginning, but it is apparent that no-one will take any notice or help me, understandably but blindly referencing the data protection act at me when they don't want to deal with me, despite my not requesting any information and only wishing to pay the account! VM won't deal with me on the phone and I can't use chat as there is not account, so I can only email. I've had no option but to raise a complaint, and receipt of my initial email has been acknowledged, but further emails remain unacknowledged. I still reside at the same address as was supplied by Virgin Media; therefore, I have not tried to hide, and I have not tried to shirk my responsibilities. My re-married ex-wife (21 years ago!) cannot sort this as it's not her issue, it's mine, but it needs resolving and I can't resolve it because no one will let me! It's bureaucracy gone mad...! Also, it needs to be removed from her credit file as it's nothing to do with her. I'd be fine for it to be added to mine, as it's my debt...!! I want to pay, so does anyone have any ideas how I can? I am not asking for any information, I am providing you with information, so I don't think this request does not contravene any part of the Data Protection Act. Thank you for reading this and for any help or advice that might follow. P.Wrongly added Netflix premium to my account and still being charged!
I have virgin media - broadband/phone/basic tv package. I discovered in May that I was charged for a Netflix premium subscription every month since January despite not signing up for/even watching Netflix. I called the customer service and I was told they would look into it. I am still waiting for a response about a refund. At least they told me the netflix premium subscription had been cancelled going forward. But now it has appeared again on my next month's bill! How can virgin media charge me for something I did not ask for and then continue to charge even when they told me it has been cancelled! The call centre keeps telling me that I am not being charged but it is clearly on the bill for the last 5months!"Invalid email" when trying to link O2 account to Virgin Media
I have recently started a broadband contract and I need to manage my account as my installation date is coming up soon. When I registered for my virgin media, it keeps forcing my to link it to my O2 Virgin account ( I guess because I used to have an O2 account for my phone contract that was merged into an o2 VM Account) After entering my account number and area code, it shows me a message saying "The virgin media account we found doesn't make the email on your VM O2 account, please enter the email you used on your VM account to link them". I don't know what virgin media account it's trying to link to by I've only held 3 email addresses in my life years and I've tried them all. Also I'm not sure which VM account it's referring to because I think it used to hold one in uni for broadband, and one on an old virgin media phone contract. Or does it mean this one I literally tried to set up for this new broadband? I have been trying this every day for a week because after 5 attempts it blocks for 24 hours! I can't unlink them, I just have to come up with this email address that apparently was on an old VM account but I don't know it or the system is broken. How do I go forward from here and set up my my virgin media account? Can someone please message me.New Contract Not Active - Incorrect Service/Bill
Help My contract expires shortly and when I logged into my account I was offered different options. I selected an option and agreed a new contract that should have gone live on 10th March. I received confirmation via email of the new contract and left it at that. Today I received a bill for far in excess of the price agreed and I also noted my services hadn't been changed as per the new contract. I have called and got nowhere. Told wait a few more days, told I need new equipment - None of this is true. I asked to speak to a manager but they are all busy and will only tell me the same thing apparently. It seems every time you interact or make changes things go wrong and it's always an uphill battle to get anything sorted. I honestly do not know what to do anymore and it looks like I am not the only person this has happened to.
New Contract - Additional Box/Current package
Hi, I've just renewed from an email link and just need some clarification please. It mentioned that I kept everything I currently have, however on the contract there is no mention of my additional box & Netflix. The additional box is obviously incredibly important and necessary. Can somebody please DM me to run through the security etc. and ensure everything goes through smoothly for the next 18 months... Thank you