Forum Discussion

IanNBham's avatar
IanNBham
Joining in
3 days ago

Problems signing into my virgin media account

Up until about a week ago I was able to sign into both webmail and My Virgin Media but now it is telling me my password is incorrect. This is a blueyonder email address.

I know my password is correct as I am still downloading email via POP3 using those credentials.

webmail / My Virgin Media / POP3 is working for the other stub accounts linked to my main account but not for the main account itself. The stub accounts include both blueyonder and virginmedia email addresses.

I've tested against multiple browsers on multiple devices with no luck.

Anyone know a fix?

  • Hello IanNBham.

    Thanks for your first post and welcome to our community.

    Sorry to hear you've lost access to your email account.

    As you mentioned POP3 would you be able to take a look a the help on this post and let us know how you get on.

    Gareth_L

     

     

    • IanNBham's avatar
      IanNBham
      Joining in

      It says either that post doesn't exist or access is denied.

      I mentioned POP3 as that's working fine with all my accounts and credentials 

      Regards ,

      Ian

      • Carley_S's avatar
        Carley_S
        Forum Team

        Are you able to try seeing if you're able to log into your Virgin Media online account fine with another browser?

        Is it just the one device you cannot access your online account from, or multiple?