Email Account problem

I know this isn't what you want to hear, but the only sure way to avoid the problems with VM email is to move to a more reliable email service. 

Hi Plashet30 thanks for your post although we're sorry to hear of the concerns you've raised here.

Can you confirm that the below has been tried?

•    Head to the My Virgin Media website: virginmedia.com

•    Click My Account (top right corner)

•    Select Sign in to My Virgin Media

•    Enter and submit login information

•    Once signed in, select the Account Settings option.

•    Once on the Account Settings page, select the Virgin Media Mail Settings option.

•    Once on the Virgin Media Mail Settings page, scroll down to the App Password section and click the Generate New App Password button.

•    A pop-up message will appear asking the customer to verify their email address.

•    Customers MUST use a third party email address to continue. They cannot use any VirginMedia.com, blueyonder.co.uk or ntlworld.com address.

•    A one-time passcode (OTP) will be sent to the confirmed third party email address.

•    Multi-factor authentication (MFA) is now required when a customer performs certain actions, such as changing their email password.

•   You must now enter the OTP they've received to verify that it's them.

•    You can then reset the password.

Please try this?

I have had the exact same problem and unable to get a resolution from Virgin unless like you were offered I pay £9.99 to get them to fix it. Looks like Virgin have found a new revenue sorce. Virgin break it and then charge you to fix it !

As others have said, Virgin seem to create a problem and then want to charge YOU to fix it. They finally resolved my problem on Thursday afternoon. However, they have added £9.99 Homework’s to my current monthly package and issued an amended contract, even though I have not authorised it, nor do I intend to pay it. There are quite a few others who have been or are in a similar situation so mine is not an isolated case. Unless VM rectify this extortion I think Trading Standards and the Ombudsman should be informed. I have notified VM complaints of what has happened with my account and unless they sort it out this is what I will do.

Thank you to those that have replied.

If VM have issued an amended contract you are entitled to cancel it within 14 days and insist on returning to the previous one.

If you've passed that date it's going to be more difficult. You'll need to make a formal complaint and if necessary take it as far as the Ombudsman. 

It will be interesting to see the complaint response if/when it arrives. Most of the responses posted on here are meaningless. 

so day1 Saturday 26th October 2024, unable to send receive emails via outlook, had to log onto web site

Day 2 Sunday 27th October 2024, now unable to logon to web site.

day3 Monday 28th October 2024 , spent frustrating day with so called HELP Desk.

as an X helpdesk worker, solution is to reset and unlock account, set temp password ie tmp123, get customer to log on and change password, simple 15 minutes. NO Virgin create new email so mage Gmail email, informed help desk, received ling to web site use temp password , change password, only to discover no on wife's web site and emails, so passed up to next line of support, do they do sensible 15 minute job. NO create another email  account, informed so called help desk, receive link with temp password, logged on rest password , no finally on my account, SO just need to spend next month who to inform of new email addresses . What puzzled me most was I was unable to detect what region of UK the came from, accent difficult to interpret. and help desk only active during 9-5 Monday to Friday