Forum Discussion

Mark1410's avatar
Mark1410
Just joined
3 days ago

Previous Provider not Contacted

BT were not contacted to cease their provision of broadband when I switched to Virgin earlier this year. BT continued to bill me full rate and will not refund as they are stating that it is a Virgin error.

What can i do to resolve this?

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Mark1410,

    Thank you for your post and welcome to the community. 

    When you switched to us did you use the One Touch Switch service?

    ^Martin