Forum Discussion

HughJarsse's avatar
HughJarsse
Knows their stuff
2 months ago

Problems logging into account/email?

Ok, so, early this morning, signed into my account/email as normal.

Came home this afternoon, and go to sign in as normal, and lo and behold, get a completely different VM/O2 login page?  White with new logo's and boxes for entries??

'sign in or register for Virgin Media O2'

Asks for my email address, 

then for my password, 

Then,  wants a 'backup email address'  (enter and verify an email address) 

Won't let me go any further until I do?  Also apparently wants me to set up 2FA ??

This DOESN'T happen on my laptop or my tablet, they both sign in as normal on the 'correct' page?? 

Haven't filled in the 'new' one as not happy with this, so currently not able to access site form my desktop PC, having to use laptop or tablet ??

Not sure why this changed during the day on pc, but not laptop or tablet??  Still able to log in using old webpage on them, but not family PC???

Header for the 'new' login is

 https://oauth.virginmediao2.co.uk/as/HulODx4Jk5/resume/as/authorization.ping

 

More problems at VM??

18 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    VM changed the sign in procedure on Monday to use the new VMO2ID account.  This will link, if you have them, the VM ond O2 accounts.  You will need this going forward to sign into My VM.  I suspect the older pages that are still working will disappear when your caches are cleared on your devices.  It was un-announced and caught everyone on the hop ...

    • alienor's avatar
      alienor
      Up to speed
      2 months ago

      This is unacceptable. What right do they have to expect us to have more than one email account? 

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff
      2 months ago

      Basically, un-announced, un-necessary, un-acceptable un-'professional' (Have VM EVER been professional!!). 

      VM with it's usual CHAOTIC approach to 'customer service'.  No warning, no explanation, just 'stuff the paying customer' as usual. Treated like they are doing us some sort of 'favour' rather than us actually paying their wages each month.

      Contract up shortly, so refuse to be treated like some sort of inconvenience, Joke of a  service goes down and down, yet prices keep going up and up. They can go jump.  

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 months ago

        Hi HughJarsse,

        We're sorry to hear about the problems you're having and that you feel this way. 

        Our fixed and mobile networks are operating as usual, however we’re aware that a small number of customers are experiencing issues accessing some apps.

        Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.

        Regards,
        Daniel

  • dcweather's avatar
    dcweather
    Up to speed
    2 months ago

    Does Virgin Media realise when other providers start matching their excellent broadband speed s we will all leave and they will be out of business? That's if they don't buck their ideas up with applying system changes and treating customers better. Even a tin pot company would at least warn its customers they were making significant changes to their website or login procedures.

    • Oddbob16's avatar
      Oddbob16
      Tuning in
      2 months ago

      VM have our village over the barrel as they're the only cable in the village. We're thousands of unhappy customers, both with the price they charge and the quality of service. As soon as another provider offers us an alternative, they're going to lose a lot of customers! I hope they're reading this.

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    2 months ago

    Posted 2 replies to this post

    BOTH HAVE NOW DISSAPEARED

    What is going on here VM??

    Deleting posts and not even the decency to inform the poster now!!

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    2 months ago

    Disgusting attitude from a disgusting company. Seem to do nothing but take your money, increase prices, and reduce services. 

    Refuse to even admit there is a problem, leave alone attempt to correct it. 

    Heaven knows how many 'customers' are unable to access their accounts or email, yet VM REFUSE TO EVEN SAY ANYTHING. 

    Have tried to go through the 'new' registration system, but it repeatedly dumps me back at the register/log in page despite following ALL the instructions. 

    Unable to get into my email to access hospital appointments that have been sent to me, so thanks for nothing VM!! 

    Despicable company.. No more, no less. No morals, no decency. All they are interested in is getting their monthly payments, and to hell with 'customer service'  Liars in that they repeatedly say 'it's fixed' on this site when they know damn well it's not.

     

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    2 months ago

    So, appears there are literally hundreds of posters having endless trouble with the 'new' sign in, meaning they are unable to access their accounts or email.

    Replies are few and far between, and from Mods?? Nothing except cut and paste replies and silence. 

    'Customer service' is a dirty word to VM. Just dump an untested upgrade on them, no warning, no help, nothing. 

    Not even any sort of communication from VM. Customers just left to sort it out or go without. 

    VM have really excelled themselves this time. 

    I cannot access my account or my email. I have had a tect from NHS regarding an appointment email sent to me for an upcoming operation. I cannot access it, as the new 'sign in' requires me to have another email address, and a mobile number, then sends me a code, which never arrives!! 

    Thanks VM, looking to dump you as soon as possible, and making an official complaint. 

    Of course, VM wil still take their payment this month, despite wrecking the system for many 'customers' and not even haviong the decency to inform them of whats happening, and also, 'dumpin' untested rubbish on us. 

    Contract up soon, you can take a running jump.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi HughJarsse 👋.

      Thanks for reaching out to us, sorry to hear of the issues that you are facing with your emails, we have launched a new Single Sign In ID to which you have tried to complete and since still facing issues, so that we can take a further look into this and get it resolved can you please join me in a private message.

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

       

      • HughJarsse's avatar
        HughJarsse
        Knows their stuff
        2 months ago

        Hi Sabrina_B, 

        Just tried to reply to your message, with the requested info,  but reply  it won't send?? 

        Tried twice, but refuses to send? 

        Have tried again after resetting, but still no luck??