Forum Discussion

HughJarsse's avatar
HughJarsse
Knows their stuff
10 hours ago

Problems logging into account/email?

Ok, so, early this morning, signed into my account/email as normal.

Came home this afternoon, and go to sign in as normal, and lo and behold, get a completely different VM/O2 login page?  White with new logo's and boxes for entries??

'sign in or register for Virgin Media O2'

Asks for my email address, 

then for my password, 

Then,  wants a 'backup email address'  (enter and verify an email address) 

Won't let me go any further until I do?  Also apparently wants me to set up 2FA ??

This DOESN'T happen on my laptop or my tablet, they both sign in as normal on the 'correct' page?? 

Haven't filled in the 'new' one as not happy with this, so currently not able to access site form my desktop PC, having to use laptop or tablet ??

Not sure why this changed during the day on pc, but not laptop or tablet??  Still able to log in using old webpage on them, but not family PC???

Header for the 'new' login is

 https://oauth.virginmediao2.co.uk/as/HulODx4Jk5/resume/as/authorization.ping

 

More problems at VM??

8 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 hours ago

    VM changed the sign in procedure on Monday to use the new VMO2ID account.  This will link, if you have them, the VM ond O2 accounts.  You will need this going forward to sign into My VM.  I suspect the older pages that are still working will disappear when your caches are cleared on your devices.  It was un-announced and caught everyone on the hop ...

    • alienor's avatar
      alienor
      Up to speed
      10 hours ago

      This is unacceptable. What right do they have to expect us to have more than one email account? 

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff
      9 hours ago

      Basically, un-announced, un-necessary, un-acceptable un-'professional' (Have VM EVER been professional!!). 

      VM with it's usual CHAOTIC approach to 'customer service'.  No warning, no explanation, just 'stuff the paying customer' as usual. Treated like they are doing us some sort of 'favour' rather than us actually paying their wages each month.

      Contract up shortly, so refuse to be treated like some sort of inconvenience, Joke of a  service goes down and down, yet prices keep going up and up. They can go jump.  

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        6 hours ago

        Hi HughJarsse,

        We're sorry to hear about the problems you're having and that you feel this way. 

        Our fixed and mobile networks are operating as usual, however we’re aware that a small number of customers are experiencing issues accessing some apps.

        Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.

        Regards,
        Daniel

  • dcweather's avatar
    dcweather
    Up to speed
    5 hours ago

    Does Virgin Media realise when other providers start matching their excellent broadband speed s we will all leave and they will be out of business? That's if they don't buck their ideas up with applying system changes and treating customers better. Even a tin pot company would at least warn its customers they were making significant changes to their website or login procedures.