Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi,I recently recommended a friend who took up virgins services. However, my father has received an email from Aklamio to set up a referral account. In the past we have used my mobile number to contact Virgin about my fathers account (as he is hard o...
Hello,In My Virgin Media profile I could see some renewal offers, I accepted one of them. I got an email with an order reference number and a pre-contract sheet. It seems all was done, with an activation date of the new package for 30 April. Nothing ...
I signed up to Virgin in May Pay £39.50 a monthWas given a £50 credit for joining and was told via live chat at the time that it would come off in subsequent bills. It appeared on my first bill towards the bottom saying £50 credit.However it has sin...
Hi all, Very confused in honesty. I got an upgrade email and went for it as I could get the 500mb for an extra £3 a month for 18 months. My speed is doubled as I am a volt customer so this would put me on the 1 gig package. I received the pre-contra...
Looking at various packages and I was hoping someone could help me.Virgin Media add-ons(30-day rolling contract)Virgin TV 360 Service extension£10TNT Sports£18I have this on the bill in my basket is the £10 Service extension a one off or does it mean...
Can 02 stores deal with the virgin media TV and internet account?
I gave notice to terminate my VM service to disconnect on 26th May (as I'm moving to another provider). But VM have disconnected it early. The Customer Service chat have said it will take 48-72 hours to reconnect.Is there anyone I can contact to expe...
When I log in to my account it just stays saying logging in, but never actually gets to my account page. I can log in ok in the app but need some more functionality using the online account.
Got an email giving me a renewal price til march 2025 accepted the deal and waited the 14 days and nothing called virgin media and they can't deal with web orders, but the can see the order when I give them the order number, but can't action anything...
I have successfully changed my email address to sign into my account but I’m still receiving bills etc to my old email address and I no longer have any use for the old email and want to close it but I can’t as I’m getting bills sent to it. All I want...
