Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Resolved! Cooling off period

Does the 14 day cooling off period include existing customers who have renewed their contract? Didn't receive the package I was sold, so want to leave Virgin Media or return to my old package.

McKeever by Joining in
  • 9 replies
  • 0 kudos

DEF01 nightmare

So i joined virgin media in 2012, the year passed and i then renewed this year a few months ago so its my second year with them, i keep trying to log into my account to view and pay bills etc... anyway i was having that many issues i rang technical a...

Resolved! Overcharged and Ignored

I'd like to join others in a civil suit against Virgin -  I have finally ended up with a monthly charge which is half what I had to pay for years. I asked and queried for years and made no headway.  I wrote a complaint online in April 2022- not even ...

Sheel13 by Joining in
  • 2 replies
  • 0 kudos

Unable to set up Netflix account

So I foolishly accepted an update to the 360 package and as part of that Netflix is included.  My online account shows the button to activate Netflix under the entertainment packages section, however every time I click on it all I get back is 'Sorry,...

Resolved! Virgin - Aklamio Referral Reward nightmare

Hi ,I am one of those who got caught up in this Virgin - Aklamio shambolic reward scheme...My virgin broadband service was installed 3 months ago and Aklamio account set up to receive £50 referral reward. When I contacted Aklamio they said they waiti...

Flyier13 by Tuning in
  • 18 replies
  • 0 kudos

Kit return

Hi, I received an upgraded Hub from Hub3 to Hub5. Hub5 did not work properly so I sent it back. Now getting email and text that I need to return Hub3. Can account be updated to say that Hub5 has been return and I am on Hub3.