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Broadband disconnected

DodgyDunk
Tuning in

2 weeks ago

I gave notice to terminate my VM service to disconnect on 26th May (as I'm moving to another provider). But VM have disconnected it early. The Customer Service chat have said it will take 48-72 hours to reconnect.

Is there anyone I can contact to expedite this as my kids are preparing for exams?

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4 REPLIES 4

Ayisha_B
Forum Team
Forum Team

2 weeks ago

Hi @DodgyDunk 👋

Welcome back to our Community Forums and thanks for your post. 

I am so sorry to hear your services were disconnected early. I can appreciate this isn't ideal.

A reconnection request can take up to 72 hours and sadly there is no way for us to expediate this. 

If you have any issues after this timescale, please do let us know.  

Ayisha_B
Forum Team

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DodgyDunk
Tuning in
In response to Ayisha_B

2 weeks ago

Thanks Ayisha. I suppose it reminds me why I'm leaving VM 😢

PimmsOClock
Tuning in
In response to DodgyDunk

2 weeks ago

And, no doubt, it will factor into any decision in the future as to whether to contract with VM or not, or advise others into whether to deal with VM or not!

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John_GS
Forum Team
Forum Team
In response to DodgyDunk

2 weeks ago

Hi, @DodgyDunk 

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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