Virgin TV 360

Service Status

Is this a joke?

Just ordered upgrade, but not helpful staff

I've just ordered 2 TV 360 remotes. I have 1 V6 and 1 TiVo. I wanted to know if I would receive a new box for the TiVo or will the 360 remote work on this. Staff on WhatsApp ended chat without answering . I also asked if I could have a extra mini box...

Volume level keeps flashing up on TV every 20 seconds!

Hei everyone!Just got my 360 box earlier this week. Never had this problem before I got the 360 box. Every 20 seconds, the volume level flashes up on my TV for a few seconds and then goes away again. I did try to pair up the 360 remote with my Denon ...

new contract-sent remote control- but when do I get the box?

I agreed a new package last Friday and an upgrade to 360 was included. I was told I'd need a new box and got an email to say delivery today. I've had a remote control delivered but no box.Shouldn't they come together? If anyone can help please?

TV guide won't fully load

The TV guide for every channel only shows what's on now and next. The guide won't list anything afterwards, and it won't record episodes of any series now. It's an older Horizon box. Started happening a few days ago. I got a new smart TV a few days b...

Re: Poor picture quality on 360

I have the EXACT PROBLEM I Have a New LG Oled65C46 Tv A Panasonic dp ub820eb 4K Blu Ray player Connected to the LG Oled65C46 Tv4K Blu ray player gives fantastic picture, A 4K Film on Netflix via VM360 box gives a Fantastic PictureSkymovies HD Via VM3...

Set top box shutting down

Ever since signing up to the 360 service the set top box keeps powering off overnight . It doesn’t matter if it’s left in standby with the red light or fully on with the white light every morning it has to be switched off at the back and switched on ...

360 - when is the second box update coming?

I had 2 x V6 boxes which were sadly downgraded to 360. They worked fine for ages until ‘engineers’ decided to swap out a box to fix a problem without first diagnosing the fault. It didn’t fix the issue.I am now left with a substandard setup, with no ...

360 Upgrade FAILURE

I received an email from VM today suggesting I should upgrade my V6 box to the 360 software to access additional functionality. I followed the instructions to order the upgrade - the ordering failed with the message TM3/15/10-0-100155 & presented a w...

360 Bug still present......

When watching a recorded program and when you also have multiple episodes to watch, about a minute before the program ends, a pop up in the top right warns you that the next episode will auto start in 12 seconds unless you cancel the option.The bug i...

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