Hi, this is a new problem for us. Only happens in BBC, sound drops for a second or two every couple of minutes. We’ve reset the box, checked the cables which is the usual advice from Virgin customer services, nothing works. No other channels or Apps ...
Can you get Sky Sports in UHD (4K)? If so, how much is it and what Sky Sports channels can you watch in UHD? Can you watch Sky Sports F1 in UHD?
Hi. I’ve received my 360 remote today and followed the onscreen upgrade instructions. it states it’s completed as the upgrade app is no longer showing however nothing has changed? Am I missing something? The remote works, the my shows recordings have...
Both our boxes updated to 5.14 overnight. One box is completely fine but the other has deleted all recordings and planned recordings. Problem being the one that has deleted everything is the master which held most of the recordings and planned record...
Hello, I am trying to upgrade my v6 box to 360 but nothing appears. I have tried troubleshooting but nothing is happening. Please can you advise ?
1. Sent an email on 29/06/24 stating that my 'Tv box needs a free update'.2. I've been trying to upgrade using the app on the box since June trying to order this upgrade but I keep getting a 'We couldn't process your order' message. The QR code displ...
So, after upgraded form EE rubbish broadband to Virgin 1Gb speed which I am very satisfied with. I decided to try the 360 box to compare side by side with my Sky Q 2T. Sky customer for 23 years. Initial though are brilliant, UI faster than Sky, it’...
Hello i have this same issue after a recent replacement of my main 360 box. I cannot schedule recordings from the Guide or the TV Go app. Existing recordings work, I just cannot schedule any new ones. Am I going to need yet another main box? thanks, ...
A while ago I took out Virgin contract with multi room box. We have never used the box but now want to. When the engineer originally installed the services he didn’t supply a remote with the additional box as we were not using it. Now we want to use ...
A question for the hive mind please.I have a 360 set top box and recently purchased the new C4 LG 4K TV and matching Soundbar. I was advised to connect as follows.From TV to soundbar…..HDMI 1 ARC to soundbar HDMI ARCFrom TV to 360 Set top Box….. HDMI...
