Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 24 replies
  • 0 kudos

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
  • 1 replies
  • 4 kudos

TV Drops Out

Hi, Ever since install we have had a problem where the TV blacks out on live view then comes back a few seconds later, or if watching via catch up it will show a spinning circle and then go back to the home screen. Everything is hard wired, I have tr...

Additional 360 box sky sports not working

Our third 360 box keeps showing as setting up TV channels 100:70. Was setup months ago and was left in standby but now brought into use as we’ve finished decorating the dining room. Other additional 360 box works fine as do all other channels on main...

Resolved! TV 360 mini guide

I have today moved from V6 TiVo to the 360 platform.For me it's a and I prefer it compared the the V6 system.Anyway the only thing I miss is the 3 channel mini guide. Is this a feature that can be turned on or is it just the one channel now Not the ...

robolots by Dialled in
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Resolved! Recordings won’t download

Can’t download and watch recordings on my second box in bedroom it comes up with a error message cs2200 any advice 

Ivygreen by Tuning in
  • 3 replies
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virgin tv grey screen

our virgin tv broke on saturday all we get is the below image after the welcome screen if we reset the box. We have called and an engineer is due Friday so that's a possible 6 days with out the service we are paying for is there no way to get a new b...

broke tv.jpg

On demand drop outs

I'm experiencing a high level of drop outs when playing 'on demand' programming via Virgin Media (The Batman, Madam Blanc Mysteries, Christmas Carole to name a few). The error code varies (probably four or five different ones) and playback can usuall...

Bolehill by Dialled in
  • 16 replies
  • 0 kudos

Re: Sky sports break up

I am having the same problem, but I am missing quite a few channels eg., channel 5hd , comedy central HD.Sky sports main event HD, BT sports 1 & ultimate.. nick Jr etc..Received an email to say problem had been rectified... guess what, no it hasn't 

Iamlost by On our wavelength
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Resolved! Virgin 360 power and volume

Just replaced LG TV with Toshiba. 360 remote previously handled volume up/down and power on/off but not now. Have reset using TV/0 and remote is paired but still won't handle volume or power. Any ideas anyone?

Sky sports break up

Hi alllike many others I’ve having bad signal issues on sky sports and main event. Done a reboot and tried 3 x different high end 2.1 hdmi cables, issues still happens. The 360 box is a replacement already due to my original v6 going faulty after the...

Hougbong by On our wavelength
  • 2 replies
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