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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Reporting A Fault

How do you report a fault without spending over an hour on hold on the phone?I have a red light on my Hub 3.0, and have tried all the usual fixes (powering it off for 5 minutes, rebooting it, checking all connections are tight), all to no avail. My i...

1130gb package on my contract

Hello all i have contract on 1130 gb download speed but my max downloaded speed is 610mb can somebody check what going on 


Awful internet speeds since we upgraded our package

Hey, hoping for some advice or information on anyone else's experience.We've been with Virgin Media for as long as we can remember and have never once had an issue with our internet speed.We were on a 250mbs package and everything ran like clockwork,...

sheni45 by Joining in
  • 2 replies
  • 0 kudos

Resolved! 200Mb broadband package but only get 25Mb ...

I've got the 200Mb broadband package, with hub4, and added TP-Link to give me decent wifi. Last few days have been really slow, around 45MbThis morning it's 25Mb ...Virgin website support - postcode - all is fine in my area.Any ideas?

davem641 by On our wavelength
  • 30 replies
  • 0 kudos

lots of t3 timeouts and rs errors

virgin done some upgrades in my area last month and ever since then ive had a lot of rs errors and t3 timeouts. could someone advise me if this is normal or do i need to get an engineer out to have a look at this.all support would be appreciated than...

only 50/100mg instead of 500mg

I have slower than expected bb, was maybe going down the mesh wifi route. only 2 bed flat, what would be a decent mesh system? there's so many!appreciate any help. I've a hub3, 4 tvs, 3 v6 boxes and 1 tivo. 3 mobiles. thanks

thenel by Dialled in
  • 3 replies
  • 0 kudos

1gb upgrade but only getting around 700

Hi so i upgraded from 500mb package to 1gig and was only getting around 600-700 to my third party asus router. after looking on here i saw others mentioning that the superhub4 could be the issue.i did the samknows speed test and was getting around 11...

GiBB_l by Dialled in
  • 9 replies
  • 0 kudos

confused about my Hub3 broadband speed

On February 1st my broadband speed was upgrading from 200mb, to 350mb...as part of an upgrade program.I don't tend to check my broadband speed because it seems good to me.Today i used 3 different speed checker website & got 3 different results.The vi...

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geriann by Superfast
  • 17 replies
  • 0 kudos

Resolved! Very Slow Upload Speed 16Jan23 PostCode E8 2NH

We use the business 400/40mbps package at PostCode E8 2NH. As of this morning, our upload speed has dropped below 0.50~mbps. I rebooted the router but the problem was not fixed, now I have to switch to 4G Mobile backup. do you have any idea about the...

intermittent disconnect of internet

We are facing a intermittent disconnect of a internet. This is random and momentary. I have followed help guidance provided on website which includes - Restart of hub, Reset of Hub. Still the issue persist. After checking the router status- Network L...

Jayp13 by Tuning in
  • 5 replies
  • 0 kudos