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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Turtle speed

Since moving from 350 to 1130 package I’ve never had more than 50mbps in a speed test. Why?

MarkB234 by Joining in
  • 2 replies
  • 0 kudos

intermittent packet loss for approx 6 weeks

Can anyone suggest how I can get VM to take a proper look at this issue?I've called them on 4 occasions about packet loss of up to 30% that I'm seeing.Call 1) there's a complex issue in your area, should be OK in a couple of days (though the online t...

Jikel by Joining in
  • 3 replies
  • 0 kudos

Alternative modem/router than VM's hub 4/5

Looking for cheap alternatives to VM's hubs.A device that receives DOCSIS 3.1 cable connection, and has several RJ45 sockets to connect other devices to.Do Docsis 3.1 to Ethernet converter's exist ?TIA

How much longer until this is fixed please?

I have been experiencing T3 timeouts for the past 2 weeks. When i use the service status checker, it says no issues but then when I run it for broadband, it tells me there is an issue and its being worked on.  Upstream bonded channelsChannel Frequenc...


No Service

Hi,Quick start package arrived today with new Hub 5. Got it all plumbed in but no services available. Called the activation team and they confirmed they can see the equipment, but it still won't respond to activation requests.Network log shows 3x cri...

Packet Loss

Been getting packet loss every day since 2nd Feb.  3 calls to support, 1 engineer visit everyone acknowledges theres an issue, but never a fix.  Ive seen multiple threads logged on here about packet loss.  Can someone clarify what is the cause and if...

Gilg by Joining in
  • 7 replies
  • 0 kudos

Internet drops, slow speed with Hub 3.0

Hi all,After switching over to Virgin a few weeks ago from TalkTalk, I have been plagued with nothing but problems. I have a Hub 3.0. My so called extra fast Wifi with an average download speed of 350Mbps is nowhere near that, and has taken over 19 h...

Beli96 by Tuning in
  • 9 replies
  • 0 kudos

Poor internet performance

Hi,I am currently having an issue with my internet (M350). As of now, when streaming via any video apps the quality goes down from HD to potato quality or it buffers for half a minute. Sometimes loading stuff on desktop PC or my phone can also take a...

Alexb91 by Just joined
  • 1 replies
  • 0 kudos

Broadband speed

I upgraded to Gig 1 and my hub was upgraded rom hub3 to a hub 5.I have to pay extra for the upgrade and I am only getting 350 to 450 mps.I reported the issue a week ago and have been told to check speeds again after 24 hours. I have every day for a w...