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Forum Posts

I feel I have been lied to aboit internet speed

I went from a 150mb pack from sky to a 350 pack from virgin media and my download speed has been completely cut in half and every TV in my house buffers. Which never happened before. I feel like I’ve been sold a false bill of goods and id like to kno...

Resolved! Volt Speed Update

Volt benefits pushed broadband from M125 to M250 but since the upgrade I struggle to get download speeds above 10Mbps.  I have tried everything including full reset of modem.  Online help want to send an engineer out? Upload speed is fine....What is ...

titchell by On our wavelength
  • 11 replies
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Upto 50% packet loss since 6:30am

Since 6:30am I’ve been getting 30%+ packet loss in the WV12 area. The webpage and phone service status both state no issues, is something actually going on again?I’ve tried to add a BQM but the page hangs. I hope this is in the right place the forum ...

matt84uk by Tuning in
  • 21 replies
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Sudden Packetloss and loss of VOIP

Hiya,Yesterday I was wrought with connection issues, with packet loss, and VoIP failure.I could still send messages, I could still view pages, but video games, connections, discord, skype, slack, all of them refused to hold a connection.An oddity was...

farske by On our wavelength
  • 37 replies
  • 0 kudos

Broadband boost

Hi All,I am currently getting 500mb as i am with 02, so using the boost.I have still as yet got the free boost upgrade and reset the router a few times with no update? Should i be getting a faster speed by now, because i have been on this now for mon...

Worringly high latency affecting streaming

I have been getting issues over the last few months with  streaming where I have never had them before. This is for both video and music and it has got worse since Virgin upgraded me to a Hub 5. I never had issues with music from Qobuz which is not c...


vm and hot weather

Can vm not handle the heat last year same scenario it went down and as of midday yesterday no bb again and still down roll on winter wn7 area 

Treble1 by Fibre optic
  • 4 replies
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Packet loss and frequent short service dropouts

Hi,I've been having frequent service dropouts at regular intervals over the past month or so and since creating a BQM I've noticed that I'm also having packet loss issues, the larger packet loss spikes correspond with the times in which I'm most like...

Screenshot 2023-05-05 171723.jpg

HUB 4, GIG1 not full speed unless plugged direct from modem

Installed the HUB4 today with gig1.Speeds direct from the modem on my PC are as advertised 900Mbps+When I detatch the rj45 from the modem and plug the same rj45 it into my Asus Nighthawk X6 R8000 Router,.which has 4x gigabit ports, i get around 350Mb...

full speed.png not full speed.png

Slow device speed when only 1 device connected to hub5

Got my hub 5 last Friday but on install Sam Knows test showed 1145mbps to hub which is fine but only a max of 600mbps to a WiFi 6e device (Pixel 6 on Calyxos OS) placed on top of hub5 for the test. Usually have it in modem mode into my Ubiquiti gatew...

jon1331 by Joining in
  • 12 replies
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