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Resolved! Upload speed severely degraded

I'm on M500 broadband. This morning I received a text from Virgin Media saying that there may be a problem with my broadband. It requested that I restart the hub3 after checking all cables were secure.Having done this I checked speed using a wired co...

Hazey by Tuning in
  • 2 replies
  • 0 kudos

M500 Speed issue

Past 4 days, we have recently been getting download speeds of between 1 and 15Mbps and uploads of between 10 and 20Mbps (Still same after several reboots of Modem and router)I've checked the downstream and upstream logs and they seem ok as per pinned...

Do virgin deliberately just waste your time with offers?

 Receive an offer in the email to upgrade my package for £4 if I signed a new 18 month contract, That's fine, Proceed to order last Thursday and still nothing other than confirmation of new speed increase and contract in email.Today speed hasn't chan...

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Adrian1976 by On our wavelength
  • 38 replies
  • 1 kudos

Another waiting on package being upgraded.

Hi, I took the offer of the upgrade from M350 to M500 and it was stated to be done on the 6th of October. I have the pdf's of the new contract in emails but there hasn't been a increase. Hub5 has been rebooted each night and no change. Now seeing a l...

Correal by Tuning in
  • 6 replies
  • 1 kudos

Slow ethernet speeds

HiWe have a Virgin Hub 3 with 500mb speed connection. Our WiFi is about 290mb from the hub but our Access points on ethernet is only 15mb. We are using 4 TP link EAP access points to reach the rest of the house connected to the router with POE ethern...

GLOPS by Joining in
  • 11 replies
  • 0 kudos

Hub5 - Significant loss of speed to hub from VM

So I have been having a "bad internet connection" for a few weeks, finally got fed up of running the VM Connect app and rebooting the router so started to poke around a bit more.I have used both the VM "check my kit" test, and also the www.samknows.c...

Schmill by Dialled in
  • 14 replies
  • 0 kudos

Resolved! had offer to increase my broadband

helloIve had an offer of increasing my broadband from 500mb to 1 gig, its supposed to happen today 10th of october but hasnt happened can someone get in touch many thanks

Connection speed 20 times slower than normal

Hi, I must report a severe drop in download speed in my area (KY1 3BT). I have the 500mbps download/50mbps upload packet, and since this morning I am experiencing a very slow connection, going from 10 to 40mbps in download from the cabinet to the rou...

Cesco by On our wavelength
  • 22 replies
  • 0 kudos

sudden drop in speed - network logs attached

can someone take a look at the network logs from my hub5 to see if it's showing any issues?I'm on the 1GBps plan, and up until yesterday i've been getting exactly what i should (actually slightly over).today (and late yesterday) i'm getting anywhere ...

sp76 by Joining in
  • 6 replies
  • 0 kudos