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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Resolved! Connection problems in area 21

Hi, I'm in London SE3 (area 21) and I my connection has been dropping this weekend. When I check online, the service status is showing as fine: We can’t see any issues affecting SE3but if I click further through to test my hub I get a different messa...

No signal

No landline, TV , intermittent broadband. Engineer visits waste of time - new hub and pass to cable sept who never bothered to show up

SRnd by Joining in
  • 1 replies
  • 0 kudos

Packet Loss

I have been on the 1 gig service since October 2021 and have never had an issue at all.On the 12th August i received a Text that work was being carried out in my area and on the 15th august i received another text to say work was completed. since the...

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cor3ys by Tuning in
  • 34 replies
  • 0 kudos

Latency, packet loss and "No ranging response received"

I'm experiencing very high latency spikes during peak hours (to over 300m/s at times), packet loss and getting "no ranging response received" errors in my router log. The severity of the problem can be affected by small physical movements to my super...

Resolved! 500Mbit package. 190Mbit Speed Test.

Yesterday I switched from a 125Mbit package to a 500Mbit for package but my speed is 190Mbit.The modem’s in router mode, it’s connected to a Unifi controller and I’m running the speed test directly from the controller. Would a firmware upgrade on the...

Unable to get 940Mbps cabled from Hub 4 we on Gig1

Hi,I am unable to get 940Mbps down cabled with CAT8 from Hub 4, we on Gig1. Router in modem mode and goes into Ubiquiti Unifi kit downstream. Putting my phone on my wifi 6 access point I can max out at 930Mbps on WiFi just not cabled. The ubiquiti ap...

jon1331 by Joining in
  • 7 replies
  • 0 kudos

Gig1 speeds lower than expected

Hi guys,This doesn't seem like a VM issue but wanted to run it by you just in case, as I find it hard to believe that all of my endpoints are having the same issue.Recently upgraded to Gig1. I have a Hub 4 in modem mode going to an AX20 WiFi-6 router...

billettg by Tuning in
  • 6 replies
  • 0 kudos

1gb line - Upload speed half of what it should be

Running some Ookla speed tests, my upload speed currently maxes out at around 25Mbps rather than the 50 that I'm paying for.The service status pages suggests an issue in my postcode area (SP10) but nothing else. Can a Virgin rep confirm that this may...

Internet cuts out after upgrade

I am just posting here in case anyone has a similar issue. This is a signal problem and affects the Virgin Cable TV as much as the internet. This has been happening ever since Virgin said that there was an "upgrade" to my service in september. I've n...

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mumblesh by On our wavelength
  • 5 replies
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Upgraded from 350 to 650 - Not seeing the Increase?

Upgraded a couple weeks ago to 650 from 350, not really seeing the benefits to be honest. Speedtest via WiFi on my iPhone 13 Pro right next to the router rarely get above 300mb. Same connected via Ethernet Cat6?on a super hub 3. Did a Sam knows test,...