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Engineer not Arrived

HelloI had an engineer booked for 9am -12pm but no one has arrived. Normally the engineer would call before arriving. but had nothing. What do I do about this please? Unable to get through to someone on the phone. ThanksLouise

Resolved! Recent Virgin Maintenance (Area 31)

Hello folks.Today, Virgin did some maintenance this morning and upon logging into the router (modem mode) I've noticed there is an extra upload channel, previously 4 now 5. However, being on M500 the upload still hasn't increased and still on the old...

Intermittent slow upload speed

Hello, Been having real problems with the Virgin upload speed and there is no known fault in the area. This seems to be an intermittent issue ; had this problem on Saturday morning, and now again this evening. The upload speed is anything from 4-7mb ...

Billy70 by On our wavelength
  • 5 replies
  • 0 kudos

M250 not giving speed it should be

I pay for M250 broadband but having just done a speed test am only getting 36mb/ download. Can someone at VM let me know why this is?

Reality of Virgin wifi pod system

After having volt and 1gb internet installed, My room had poor virgin wifi reception, where I was getting 9mb download and 15000ms latency over wifi. So, after speaking to virgin, using the connect app multiple times, I eventually got a wifi pod sent...

virgin 20-05-2023.png
parawson by On our wavelength
  • 8 replies
  • 2 kudos

Mesh vs powerline

Just got gig 1 as per Sam knows am getting the 1 gig to the hub and good speeds wifi when near it (800 meg +) I use a tp link powerline to boost WiFi around the house and best I can get out of it is say 350 meg is that normal for the wifi from a powe...

Fred66a by Joining in
  • 10 replies
  • 0 kudos

Resolved! Upload speed severely degraded

I'm on M500 broadband. This morning I received a text from Virgin Media saying that there may be a problem with my broadband. It requested that I restart the hub3 after checking all cables were secure.Having done this I checked speed using a wired co...

Hazey by Tuning in
  • 2 replies
  • 0 kudos