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My broadband service hasnt been upgraded

I have been sent an offer via email to upgrade my broadband speed. I sign for it, signed a new contract. My service suppose to start from 04.10.2023 but its not changted at all. Any ideas???

Iska by Joining in
  • 339 Views
  • 3 replies
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Upgrade to Gig1 from M500 not applied

Order reference: CH2050769754Order date: Wednesday 27 September 23New Services: Gig1 Fibre BroadbandRemoved Services: M500 Fibre BroadbandEstimated activation date: Saturday 30 September 23Hi there, I upgraded my package as stated on the 27th of Sept...

1GB BB only 10MB all afternoon/evening (at least)

Im normally all for recommending VM, been with them since the start, but after getting back off a short break today im only getting 10MB/s download. This is ridiculous and id never dream of recommending VM to anyone now. .Ive rebooted, im using a dir...

XGS-PON Speed Settling in Period

Virgin Media have just finished works in my area and I signed up pretty sharpish. An engineer has come round, ran the fibre to where I wanted it and I’ve been hooked up to the new XGS-PON network with a Hub 5x.I’m wondering if there’s a known “settli...

Recoil13 by Tuning in
  • 1039 Views
  • 10 replies
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Department closed for broadband issues

There is an issue with my line right now, started just before 10pm, checked about 5 minutes ago and saw thisNoticed there was also a weird issue around 4pm as well and its been very spikey today and then there is that hump just after 10pm, I checked ...

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Buffering

We have 1gb wifi ,2 pods and router is in same room as TvEvery night we experience buffering when watching Netflix etc done all the usual checks which appear ok ,turned off re booted / reset etc still the same Can someone please offer other things to...

DH74 by Joining in
  • 176 Views
  • 1 replies
  • 0 kudos

Upload speed increase

Upload speed for Gig1 and M500 packages should be increasing today to 104Mbps and 52Mbps respectively. Just give your hub a reboot and it should update automatically.

Resolved! Poor speeds

Since renewing my contract last month, my speeds have dropped considerably.  I am now often left hanging waiting for things to download.  There are no reported problems in my area.  Just wondered if it was a case of "now we've got your money ..."  I ...

Madwitch by Joining in
  • 539 Views
  • 5 replies
  • 0 kudos

Upgrade speed not applied

I am currently on M125 and having received an email offering to upgrade to M250 for an extra £3 pm I took advantage of this offer, am email stated that this would start on 1st October but I am still on the original speed, any help please,

Phil759 by Joining in
  • 399 Views
  • 6 replies
  • 0 kudos

Volt benefits applied but no speed boost?

Hi all. Looking for a VM support call back here. Volt benefits have been applied and shown on account, etc. M500 upgraded to Gig 1 Volt. However, speeds are consistent with what I’ve always achieved with M500 (~500Mps). Hub5 in modem mode, wired conn...

Orphu by Joining in
  • 299 Views
  • 3 replies
  • 0 kudos