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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Downstream power levels

Anyone notice any issues with this?I’m on Gig1 Broadband and recently, it seems sluggish.TV has also been pixelating every now and then but has happened more today. Any advice and support is appreciated Downstream bonded channelsChannel Frequency (Hz...

james-28 by Dialled in
  • 9 replies
  • 0 kudos


Very slow upload and download speeds  even with a wired ethernet connection. Should be getting 250mbs  however I don't even get half that.

Jedi1 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Fibre cable from wall to router

Hi there,Is it normal to have a fibre cable only 60cm long?I have checked on Sam knows real speed, router dl is 1148 Mbps and device dl is 450 on Wi-Fi,will a longer fibre cable and new placement fix this please?Cheers Jallyha2023

High post pre/post RS errors again

I'm not sure if I have put this in the right board but here goes.I've had issues in the past with pre/post RS errors and I'm concerned that my connection is again heading for another set of intermittent connectivity!I have checked the cables are hand...

Blakey47 by On our wavelength
  • 5 replies
  • 0 kudos

Wi-Fi speed on 1GB

What speeds are people getting on their Wi-Fi with the 1GB package? I am struggling to get over 80mbps on both my fire stick and iPhone 14, I have 2 Wi-Fi pods both located around 3 metres apart with the hub just above them, I struggle to crack 100mb...

Dosics 3.1 downstream power level sudden drop

Hiya For the last 2 weeks my D3.1 downstream power levels have dropped like a stone, Dosic 3.0 are steady is this anything to be concerned about or does it need an engineer visit. I'm loosing packet data on Dosics 3.1 which I've never had in the last...

Upload Speed Issues

Currently I am on the M500 broadband package. For the last six weeks or so my Upload speed has been around 16mb when the average speed should be 36mb. My donwload speed is fine I have no issues with that. I have called the virgin help number five tim...

Resolved! Very Slow Upload Speeds

Hi,For the past couple of days we've been experiencing very slow upload speeds which is making any sort of browsing/streaming incredibly difficult and very unreliable.Normally hub is run in modem only mode with Asus ZenWiFi AX behind it, however for ...