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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Pay for 350, get 80 ish

As above, regularly get much less than I pay for via my wired connection.BQM looks fine, speedtest results dont.What info do you need to advise.Thanks in advance 

dholdi by Joining in
  • 14 replies
  • 0 kudos

How to get the increased upload speed on M500?

I got an e-mail this morning that the new upload speed is now available and all I have to do is switch off the routerwait 10 seconds and switch it back on then check the speedSo I did this....twiceand the upstream service flow on my hub5 is still the...

Blakey47 by On our wavelength
  • 19 replies
  • 0 kudos

Huge speed drop - from 1.1gb to 600mb

Chart from Samknows Before the 12th June I'd consistently get speeds on the whitebox of 900mb+Speeds started to drop on the 13th June, now the connection completely maxes out at 600mb, it's as though I'm on the 600mb package or something, nothing wil...

charleem by On our wavelength
  • 4 replies
  • 0 kudos

Upload under 1mbps with download 270mbps+

After the weekend broadband issues (half of the weekend without internet), my upload is under 1mbps all the time. It's Thursday, and you still didn't fix this... When Virgin is gonna start providing services we are paying for?

Sanctx by Joining in
  • 8 replies
  • 0 kudos

Synchronization loss (RCS Partial Servce, T3 timeout)

I am making this post to make my conversations with the support agents easier.I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Now the issues are back again.My Hub 3 ...

adept by Tuning in
  • 3 replies
  • 0 kudos

Hub loses sync (RCS Partial Servce, T3 timeout)

I am making this post to help me converse with support agents. I had similar issues in the past, some 8 months ago, and they were resolved. Unfortunately, they are back.My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up...

adept by Tuning in
  • 6 replies
  • 0 kudos

Upload speed increase not applied

I'm on gig1 and have rebooted my hub several times but my upload speed hasn't increased. I tried explaining this to the call centre but they didn't seam to understand so booked an engineer visit. Luckily my appointment was today after the storms knoc...

Nick0810 by Tuning in
  • 11 replies
  • 0 kudos

Gaming impacted on VM - Not with SKY

With the upgrade to COD Season 4 and Rocket League I moved my CAT5e cable from my SKY Modem to the VM Modem, and last night I got issues in COD, Rocket League and Warcraft.The BQM below shows exactly what happens when gaming. You can see around 9.30p...

ukcobra by Tuning in
  • 3 replies
  • 0 kudos

Upload Inconsistency and Dropped frames

I am using the M200 package and generally my experience has been positive, however recently I have been encountering a recurring issue when attempting to stream to Twitch resulting in repeated crashing of upload speeds from 6000kbps to almost zero, t...

Squibz by Tuning in
  • 23 replies
  • 0 kudos