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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Upload Inconsistency and Dropped frames

I am using the M200 package and generally my experience has been positive, however recently I have been encountering a recurring issue when attempting to stream to Twitch resulting in repeated crashing of upload speeds from 6000kbps to almost zero, t...

Squibz by Tuning in
  • 23 replies
  • 0 kudos

Gig1 upgrade but slower speed

    Just upgraded to Gig1 and have some issues with ping/latency. are my power levels too high? Or do i just wait a couple of days  

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roastspud by On our wavelength
  • 8 replies
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1 Gbit DL reduced to 500 Mbit

Since the recent upgrade to 100 Mbit upload speed my 1 Gbit download seems to have been reduced to 500 Mbit.All the automated checks say there is no issue, but I think the wrong package has been applied to my account.Tried calling but can't get throu...

Kosmook by Joining in
  • 1 replies
  • 0 kudos

Continuous Issues With Noisy Line, Multiple Visits Haven't Solved

Hello all I am on a VM Gig1 (Boosted by Volt!) line and the poor thing appears to be affected by noise that VM can't solveAt the last visit a few months ago the tech replaced all of the internal bits of the line but noted the line to the cab was very...

2 questions about contract and broadband speed

Good afternoon,my broadband has dramatically reduced in speed. I cannot stream a 1080p HD youtube video without there being significant lag spikes. I was apparently upgraded from 50mbps to either 125 mbps. A few months back, there were no issues. Tha...

Resolved! Disgraceful service

Does anyone else pay for top class speed and not receive it?I’m on the 500Mb package and am lucky to get 3Mb download speeds. I’ve tried customer services who offered me a guarantee package at £8 extra per month; I have rebooted the hub several times...

SteveB82 by Tuning in
  • 9 replies
  • 0 kudos

Hub 5 is the 2.5 Gb port working

Just a quick question.Is the 2.5 Gb port working on the Hub 5?I have a mesh network connected at 2.5 Gb currently and not certain that I am seeing 2.5 Gb from the Hub 5.Thanks for your answers in advanceRegardsInfinidim

Infinidim by On our wavelength
  • 2 replies
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Incredible bad internet connection (??? Virgin 1gb connection ???)

Since few months the internet connection is extremely bad. Every few seconds it drop and is becoming impossible to even use Zoom. We pay a lot of money for something that should suppose to go at 1gb and instead is laggy and unusable. Speed wise I nev...

priefoli by Tuning in
  • 3 replies
  • 0 kudos