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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! had offer to increase my broadband

helloIve had an offer of increasing my broadband from 500mb to 1 gig, its supposed to happen today 10th of october but hasnt happened can someone get in touch many thanks

Connection speed 20 times slower than normal

Hi, I must report a severe drop in download speed in my area (KY1 3BT). I have the 500mbps download/50mbps upload packet, and since this morning I am experiencing a very slow connection, going from 10 to 40mbps in download from the cabinet to the rou...

Cesco by On our wavelength
  • 22 replies
  • 0 kudos

sudden drop in speed - network logs attached

can someone take a look at the network logs from my hub5 to see if it's showing any issues?I'm on the 1GBps plan, and up until yesterday i've been getting exactly what i should (actually slightly over).today (and late yesterday) i'm getting anywhere ...

sp76 by Joining in
  • 6 replies
  • 0 kudos

XGS-PON Packages

Virgin have nearly finished rolling out their XGS-PON FTTP product in my area, I was speaking to one of their guys that confirmed what they were rolling out and he said it is capable of 10Gbps symmetric.I know you won't be able to get 10Gbps from the...

MrJG08 by Tuning in
  • 75 replies
  • 0 kudos

My broadband service hasnt been upgraded

I have been sent an offer via email to upgrade my broadband speed. I sign for it, signed a new contract. My service suppose to start from 04.10.2023 but its not changted at all. Any ideas???

Iska by Joining in
  • 3 replies
  • 0 kudos

Upgrade to Gig1 from M500 not applied

Order reference: CH2050769754Order date: Wednesday 27 September 23New Services: Gig1 Fibre BroadbandRemoved Services: M500 Fibre BroadbandEstimated activation date: Saturday 30 September 23Hi there, I upgraded my package as stated on the 27th of Sept...

1GB BB only 10MB all afternoon/evening (at least)

Im normally all for recommending VM, been with them since the start, but after getting back off a short break today im only getting 10MB/s download. This is ridiculous and id never dream of recommending VM to anyone now. .Ive rebooted, im using a dir...

XGS-PON Speed Settling in Period

Virgin Media have just finished works in my area and I signed up pretty sharpish. An engineer has come round, ran the fibre to where I wanted it and I’ve been hooked up to the new XGS-PON network with a Hub 5x.I’m wondering if there’s a known “settli...

Recoil13 by Tuning in
  • 10 replies
  • 0 kudos

Resolved! WiFi pod

Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through ...

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Department closed for broadband issues

There is an issue with my line right now, started just before 10pm, checked about 5 minutes ago and saw thisNoticed there was also a weird issue around 4pm as well and its been very spikey today and then there is that hump just after 10pm, I checked ...

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