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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Same as others…Poor speed after 1Gig upgrade

Dear allI seem to have the same issue here as many others do on the forum. Upgraded to a gig service to find my wifi speed at approx 300-400 mbits. Have done that sam knows and it shows 1gig getting to the router but the wifi speed is 300-400.  Even ...

Packet loss spikes, intermittent connection.

I've been told by support that my connection should improve in 24 hours, but I've been told that 4 times over the last 6 days.I've also been told that the problem I'm experiencing is limited to my connection and not an area issue.An engineer came out...

Phixion by Dialled in
  • 0 replies
  • 0 kudos

Slow speeds 500mbps broadband

Up until a couple of weeks ago, I was on the 350 package and generally download speeds were ok. I since upgraded to 500 and the speeds are slower than previously.I had an engineer out this morning to change the Hub (unrelated issue - the old one had ...

cdav84 by Tuning in
  • 12 replies
  • 0 kudos

Resolved! M 500 Brodband issues

I have upgraded from 350 to 500 3 weeks ago since then my speed is all over the place. From 1mb to 400mb never reach 500. I had no problems with 350 before as 99% of time it was spot on. Virgin can't see any issues. Had my mate to have a look at it a...

Snakex by Joining in
  • 2 replies
  • 0 kudos

Gig1 disconnects unstable

We have the Gig1 and it worked well for about 8 months. Then boom all went to pot. We average a dosconnect every 30 odd mins 24 hours a day. Others on our estate say the same. It's do with out upload going to 0.00Mbps. The gig1 specialist said that t...

Gazzl80 by Tuning in
  • 8 replies
  • 0 kudos

500mbps only giving 80mbps

I used to easily get 500mbps and would sometimes peak into 600mpbs and now for the past 2 weeks I've only been getting 80mbps with no changes since I first got the router.Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID11950000002.5...

tunsh by Joining in
  • 4 replies
  • 0 kudos

Very slow upload speeds in the afternoon

The past few days I've been experiencing very slow upload speeds seemingly in the afternoon. Downloads are seemingly OK once a connection is established, but new requests often time out.Here's a recent speedtest showing 0.02 Mbps up. Fast.com gives s...

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cleaverd by Tuning in
  • 9 replies
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Problems with HUB4

Hi all,Gig1 customer in Croydon here.Over the past several months I've finding myself having to reboot the Hub 4 every other day because the download speed drops from near full-speed (1Gbps) down to <1Mbps.There is no problem with the upload speed, a...

PeteJ by Tuning in
  • 1 replies
  • 0 kudos

slow speeds 1 gig

been getting slows speeds for the past month even dropping below 100mb

High Post RS errors, no ranging response

After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been diggi...

smllmn by Joining in
  • 1 replies
  • 0 kudos