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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Resolved! Download speed way below average.

Opted into a contract in August and with a Minimum guaranteed speed of 58mbps and an average of between 108-111mbps. During the day we’ll be lucky to get 30mbps. We also have an issue of the wifi cutting out during the night. I believe we have the Hu...

Slow wifi

I have never had the wifi speed I'm paying for,and now it's even slower than when I first had it I stalled 

Yet another broken upload thread

Just like so many others, my upload is busted after 'work in the area'. I wouldn't be so bad but only a while ago I had to get them to fix the download power levels. It's on modem mode and its staying that way.I know by the time someone gets back to ...

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risc19 by Well-informed
  • 5 replies
  • 0 kudos

Really slow speeds

Hi I'm on 200mbps plan and I'm getting nowhere near these speeds. Some days it's manageable, others it's just unusable. Last night I was on 0.75mbps!! Called the helpline and told me to reset router. Worked for about 30min and then I was back down to...

upload packet loss - area problem

hi from the last week ive been having constant packet loss on upload my upload speed is also very slow with 1 mb however my download speed is fine 100mbps and no packet loss on download. ive spoken to virgin media they said there are some works going...

MAG1QZ by Tuning in
  • 12 replies
  • 0 kudos

Terrible VM answer to speed complaint

Hi all,I have been getting terrible speed on my M50 connection since 12th September. 12 months left on the contract. I raised a complaint via the online form and I am confused with the answer. it claims no issues with the VM network or hub, but my Su...

EddyHall by On our wavelength
  • 4 replies
  • 0 kudos

Hub 5 Pods

How do I access additional pods ?  Signed up to 1G wifi...promised the earth (ie 3 pods) and its rubbish.  Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods.  Finally rang directly ...

JET73 by Joining in
  • 4 replies
  • 0 kudos


300mbps into hub 3.0 but only getting 46.8mbps out to my computer, any help and advice greatly appreciated. 

bammbamm by Joining in
  • 1 replies
  • 0 kudos

Internet Randomly Disconnecting

Hi,I've had Virgin Media (M200 Fibre) for a little over a month and for about nearly two weeks now, I'm getting connecting drops everyday ranging from 1 min - 30 min. Usually it's short but sometimes it's lasting for a while. I've been writing this p...

Ninja5548 by On our wavelength
  • 9 replies
  • 0 kudos

Available speeds being offered in Glasgow Area

Have Virginmedia withdrawn 500mb and above  up to 1gb services in Glasgow and indeed Scotland?Checked online for a number of friends today, and every Postcode checked max avail was 350mb.Had 1gb myself previously and 350mb at 2 different Glasgow addr...

scotty2 by On our wavelength
  • 3 replies
  • 0 kudos