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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Not getting my upload speed

Hi,Since upgrading my package, my upload speed has dropped below the advertised 36 Mb/s.Download is variable but generally ok.I’ve tried logging it but no success. What can I do to get someone to investigate properly ?Thanks 

MarkHh1 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Connection speed dropped

Any help would be greatly appreciated! There was apparent work being done in the DA15 area recently which has caused issue with my router. I was getting speeds around the 350MB mark as of last weekend and since the disruption in my area I now seem to...

Packet loss / Drops || 1gb fibre central london

So I've been experiencing issues with my virgin media connection since the beginning of August when there was an outage, since then i've been getting slow speeds, drops and severe packet loss to the point where my connection becomes unusable througho...

Is the HUB3 just a terrible bit of kit?

I recently switched to Virgin Media from BT as I was being promised 200mbps but the speeds I am getting are terrible. When my laptop is less than 1m from the hub I occasionally get the 200, but as soon as I move further away or leave the room it drop...

LG88 by Tuning in
  • 6 replies
  • 0 kudos

Speed and Lag, Up and Down. Random times.

Hi All,Since VM worked in my area (Beginning of October 2022) My 1 Gig has been as low as 200-300 DL with high Ping or on a good day 400 - 550 DL with high ping.  Uploads speed were 35 - 40 only.The other day when I check Router status I found Channe...

worf105 by Tuning in
  • 5 replies
  • 0 kudos

last month usage...

I got an email recently from virgin media to check usage.  It said we used 589gb from broadband last month..is that high amount?

ukguy183 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Levels and forward path attenuator on Gig1

Hello all,I recently moved house, a Virgin media engineer had visited to take a look at the equipment on my initial activation day. The speed in the new house has never managed to exceed (and often fails to reach) 50% of my package downstream speed o...

EdBenton by Joining in
  • 3 replies
  • 0 kudos

Amplify Alien Slow Speed

I am getting good 300 mbps speed when i conect wireless to Hub 3.0, but when i use the Amplify alien (via hub 3.0 in Modem mode) the speed drops to 80-90 mbps. Is there is any compatibility issue or I need to set something in settings or configuratio...

I think I've been taken on

I am just wondering if anyone else has had this happen to them. I have been a customer since way before Virginmedia when it was NTL and before that when Cabletel first came to Northern Ireland and speed has been a problem all along. My contract was u...

bryans by Joining in
  • 3 replies
  • 0 kudos