Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Unable to get my first WiFi Pod

Iam having Same issue for told I need a special pod as the normal ones won’t work with our hub 5x waiting for confirmation but what your saying above ive had the same I don’t believe one has been ordered this is not right iam within my 14 days cool o...

Wifi Pod Order Help

Hello, I am wondering if someone can help regarding an order for a Wifi pod that I had placed with Virgin. Over a week ago now i had spoken with an operator on the Virgin media online chat and, after providing some information and speed test results ...

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Wifi Pod constantly blinking blue

I’ve begun having issues with my broadband on the lower floor, upon plugging in my Wi-Fi pod is just continuously flashing blue. I have reset the hub, switched off the pod, moving the pod to same room as my hub.Regardless, it still starts with green ...

Mackay_a by Joining in
  • 3 replies
  • 0 kudos

Help - customer service and pods

Can someone tell me how to contact customer service to order pods as I have various black spots around the house which are not registering as such because NO WIFI! Calls prompt a link which resets the hub NOT NECESSARY. I cannot work out how to get t...

sjg011 by Joining in
  • 3 replies
  • 0 kudos

Hub wont connect after loss of power

This has happened on a number of occasions now and is infuriating. Anytime the power goes (we are on prepayment meters, occasionally forget to top up!) it takes a day, sometimes 2 days for the hub5 to reconnect. The light is solid white which suppose...

KHW1815 by Joining in
  • 1 replies
  • 0 kudos

Is my connection using CGNAT?

I am troubleshooting something unrelated, and someone helping me wants to know if my ISP is using CGNAT. I'm not sure what this is, but in any case, how do I find this information out?

icarus69 by Tuning in
  • 2 replies
  • 0 kudos

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

papanoob by Tuning in
  • 15 replies
  • 0 kudos