POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi,I need to telephone customer services but I cannot find my area code which is needed at the start of the call - SW9 Kennington, London. Thank you
Hi all, I’m having major problems with my hub 5 router, the wifi works ok…. Until I plug in an Ethernet cable, when I connect one the WiFi just drops. We had an engineer out a while back and all he said was to just use WiFi. My problem with that is I...
Nexfibre installed their equipment and went live 2 weeks ago. As we only have copper in our area , we signed up immediately for an install on 17th May. Unfortunately, when they came to prepare the outside of the property the contractors had left the ...
Having been through the automated resetting process a number of times, my hub 3.0 is still showing a constant red light. we have been struggling with slow download speeds (10mb) for a while now. can anyone shed any light on this please?
Hi, I had an engineer out today who located what our problem could be with our hub not connecting and flashing green, they discovered the cables to mine and flat next door connect into another flat and they need access to that flat in order to try to...
Hi. I know I’m replying to an old message here but searched for lost cable cover & landed here. We, too, have a cover that can off & blew away. Please could arrangements be made for a replacement?Many thanks,Lee
I recently used the VMConnect app to assess my signal quality in one of my rooms, and have managed to request a Wifi Max signal booster (I think) via the VM website, which needed me to sign up to a new contract. I've done this and received an email ...
Hi,Last ditch attempt before I revert to OpenReach.I submitted a request in late December, for a spotter to visit my new home to see if Virgin Media fibre could be installed. All my surrounding neighbours have VM Fibre, including properties less than...
Am I correct in thinking that I bring the box and cables with me to my next house?my 12 month contract ends on September, but I think I would go for the same bundle again (if the price stays the same)so is there a way to renew my bundle for the new a...
Hi there, I joined Virgin over a month or so ago now based on a friend being a field tech down south and getting me a decent deal compared to my other provider. On week 1 I suffered a total loss of service which was rectified after about 6 days and t...
